What are the responsibilities and job description for the Dental Front Office Assistant position at Absentee Shawnee Tribe of Indians of Oklahoma?
This position is currently open.
Public?:
Public
Division:
Health
Reports To:
Dental Director
Type of Position:
Regular Full Time
Location:
Little Axe Health Center / 15951 Little Axe Dr. / Norman, OK 73026
General Description
This position is located at the AST Little Axe Health Center Dental Department. This department provides general dentistry and oral hygiene care services within the AST Health System. The Dental Front Office Assistant’s primary responsibility is to handle all front desk duties for the dental clinic. The Dental Front Office Assistant must provide an exceptional patient experience by ensuring that patients, parents and/or guardians are the number one priority.
Responsibilities & Duties
Greets the patient with a smile, and accommodates patients’ needs in a comfortable and pleasant manner.
Checks-in patients upon arrival at the office, updates patient’s demographics at each visit as well as obtains necessary financial, and/or medical updates along with HIPAA forms, consent for treatment, etc…
Checks-out patients upon completion of the appointment, schedules the next appointment(s) as needed and provides patients with any necessary documents, including treatment plans, receipts, school excuse notes, or appointment reminder cards.
Provides patients with a high level of customer service by answering the telephone promptly, communicating in a courteous and friendly manner and addressing patients’ needs and questions.
Schedule appointments based on the health center’s scheduling guidelines and in accordance with the dental clinic rules.
Makes outbound calls to patients to confirm appointments and make patient reminder calls for future appointments.
Verify insurance active coverage dates and covered benefits of patients.
Fill cancelled/rescheduled appointment assuring the schedule is.
Input and scan insurance information into patient’s chart.
Maintains patient confidentiality; adheres to all HIPAA guidelines/regulations.
Ensures any release of patient information is done in accordance with the health center’s guidelines.
Ability to input/scan all patient information into chart including x-rays/patient’s health history/Med. List/Medical clearance/N2O consent forms/surgical consent forms/treatment-clinical notes from referring doctors.
Send out missed appointment letters to patients.
Obtain emergency walk-in form along with symptoms for all emergency walk-ins patients and go over the policies for walk-ins with patients.
Send insurance information, x-rays and other necessary patient information to outside provider via secure email.
Performs other related duties as assigned.
EDUCATION REQUIRMENTS AND QUALIFICATIONS
High School Graduate or GED Equivalent.
Minimum of 2 years’ experience working in a professional, medical, or dental environment with direct customer service.
Previous work experience in dental field as dental receptionist or dental assistant- preferred.
Must be able to follow and apply established office policies and procedures.
Must have strong interpersonal and relationship building skills. Must be able to communicate effectively both verbally and written.
Be capable of working effectively with doctor, staff members, and patients under varying conditions.
Must be able to embrace differences among people and able to interact with internal staff as well as external contacts in a culturally competent and respectful manner.
Be customer service oriented and able to communicate with a pleasant demeanor at all times.
Be able to deal with the pressures and demands of dealing with ill and injured and their family members.
Must possess excellent organizational skills, strong attention to detail, be able to multitask and perform job duties in a timely manner.
Must have computer skills; be proficient with Microsoft office software. Experience with Dental HER systems desired.
Must have a valid Oklahoma Driver’s License.
Must be able to pass a background check.
Must be able to pass a drug test.
Physical Requirements and Working Conditions
Must be able to sit, stand, stoop, bend or kneel for long periods of time.
Sitting or standing or walking for long period of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking hearing and visual acuity
Frequent lifting (up to 15 lbs)
Occasional lifting (up to 30 lbs)
The Absentee Shawnee Tribe of Oklahoma (AST) is committed to Equal Employment without regard to race, religion, color, gender, national origin, age, disability, or sexual orientation. However, in accordance with the Indian Preference Act (Title 25 U.S. Code 472 and 473) preference in filling vacancies are given to qualified Indian candidates. AST will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and its amendments.
Native American Preference/EEO/Drug Free/Smoke Free Workplace
Posted Date:
11 hours 52 min ago
Tribal Preference/Native American Preference/EEO/Smoke Free/Drug Free Workplace
Indian preference applies to all positions, but all resumes will be accepted.
Forward Completed Absentee Shawnee Tribe applications with resume to:
Absentee Shawnee Tribe
Human Resources Department
2025 South Gordon Cooper Dr.
Shawnee, OK 74801
Fax: 405-273-2710
Email: HR@astribe.com
