What are the responsibilities and job description for the Level 1 Technician position at Absolute Computer Systems?
Job Title: Level 1 Computer/Network Technician
Company: Absolute Computer Systems
Location: Kenosha, WI (On-site with potential local travel)
Employment Type: Full-Time
About Us
Absolute Computer Systems LLC has been a trusted IT partner in Kenosha and the surrounding area since 1995. We specialize in providing exceptional IT and cybersecurity services to businesses and residents, ensuring their technology infrastructure is secure, efficient, and reliable. Join our friendly, dedicated team and grow your career in a company that values collaboration, innovation, and customer satisfaction.
Job Summary
We are looking for a Level 1 Computer/Network Technician to provide front-line technical support to our clients. This entry-level role is ideal for someone eager to begin or grow their career in IT while gaining hands-on experience with various systems and technologies in a supportive, team-oriented environment. The ideal candidate is someone who is comfortable talking with clients and has a background in customer service.
Key Responsibilities
- Technical Support: Provide first-level support for hardware, software, and network issues through phone, email, and in-person interactions.
- Troubleshooting: Diagnose and resolve basic technical problems, escalating more complex issues to Level 2 technicians when necessary.
- System Setup: Assist with setting up and configuring new workstations, laptops, and other peripherals.
- Client Support: Communicate effectively with clients to ensure issues are understood and resolved promptly, maintaining high levels of customer satisfaction.
- Documentation: Accurately log and track tickets, documenting resolutions in the company’s ticketing system.
- Preventative Maintenance: Perform routine maintenance tasks, such as updates, patches, and backups, as directed by senior technicians.
- Networking: Provide basic support for networking equipment, including routers, switches, and access points.
- Inventory Management: Assist with inventory tracking and maintaining an organized workspace.
Skills and Qualifications
- Education/Experience: Associate degree in IT or related field (or equivalent work experience). Certifications like CompTIA A , Network , or equivalent are a plus.
- Technical Knowledge: Basic understanding of Windows operating systems, Office 365, hardware troubleshooting, and networking fundamentals.
- Communication: Strong verbal and written communication skills, with a focus on delivering excellent customer service.
- Problem-Solving: Ability to think critically and approach technical challenges with a solution-oriented mindset.
- Team Player: Works well in a collaborative environment, eager to learn from senior team members.
- Organization: Capable of managing multiple tasks and priorities effectively.
What We Offer
- Competitive salary based on experience.
- Comprehensive benefits, including health insurance, PTO, and professional development opportunities.
- Ongoing training and support to help you grow in your career.
- A friendly, collaborative work environment where your contributions are valued.
- Opportunities to work with a variety of clients and cutting-edge technologies.
Application Process
To apply, please submit your resume and a brief cover letter detailing your interest in this position and why you’re a good fit for Absolute Computer Systems LLC. We are excited to hear from motivated candidates eager to make an impact in the IT field!
Why Join Us?
At Absolute Computer Systems, you’ll have the opportunity to work with a supportive team, serve diverse clients, and gain valuable experience across multiple IT disciplines. We take pride in helping our employees thrive professionally and personally.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Programmable logic controllers: 1 year (Preferred)
- Mechanical knowledge: 1 year (Preferred)
Ability to Commute:
- Kenosha, WI 53142 (Required)
Ability to Relocate:
- Kenosha, WI 53142: Relocate before starting work (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: In person
Salary : $18 - $20