Servicer Support Specialist

Servicer Support Specialist

Absolute Resolutions Corporation – Bloomington, MN
Company Background:

Absolute Resolutions Corporation (ARC) is a leader in the Credit & Collections industry, purchasing portfolios of distressed consumer assets from top banks, retail organizations, and web-based lenders within the US and Canada.

Job Summary:

This position will work closely with internal teams and external servicing partners creating and maintaining relationships which reflect the exceptional level of service and commitment to excellence that makes ARC stand out as an industry leader. As a member of the Operations team, you will support our servicing partners in the daily flow of information and inventory while maintaining data integrity. You will collaborate with like-minded team members to find opportunity and solve problems. As a Servicer Support Specialist, you will be a part of a department, and an organization built on teamwork, innovation, mutual respect, and commitment to constant improvement.

Essential Duties & Responsibilities:

· Accountable for building and maintaining meaningful relationships with external servicing partners and ensuring our level of service is meeting and exceeding partner expectations.

· Supporting the Performance and Analysis team as a key point of contact for our serving partners.

· Ensuring the efficient and accurate transfer of data between ARC and its servicing partners.

· Providing feedback to servicer partners on the content and accuracy of data included in file transfers and monthly reporting.

· Monitoring inventory movement to ensure proper account statuses are being utilized in reporting.

· Responsible for collaborating on the collection and processing of servicer deliverables.

· Supporting ARC strategy team by the prompt and accurate execution of placements and recalls.

· Accountable to advance initiatives in line with ARC strategy and standards.

· Collaborating in cross-departmental projects and procedural improvements.

Qualifications:Communication and Team Skills:

· Aptitude for gaining support for initiatives.

· Ability to work one-on-one and in group settings to effectively collaborate and problem solve with others.

· Demonstrated ability to adapt and positively respond to change.

· Ability to project a helpful and approachable image to internal and external partners.

Experience:

· 3 years of relevant experience in collections, debt buyer or relationship management

· 3 years customer service experience preferred

• Must meet requirements of company background check policy
• HS Diploma or equivalent; college degree preferred
• Excel, Word experience required
• Collection software experience or familiarity with DebtNext preferred

Benefits:

· Salaried position

· Paid Time Off (Vacation Company Holidays)

· 401K, Medical, Dental, Vision

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Minneapolis, MN 55437 (Required)

Work Location: In person