What are the responsibilities and job description for the Technical Support Engineer position at Absolute Software?
A company is looking for a Technical Support Engineer, Secure Access.Key ResponsibilitiesDiagnose and resolve customer technical issues, managing multiple complex cases simultaneouslyInvestigate, document, and track product bugs and customer feature requests while utilizing diagnostic toolsIdentify trends in issues and make recommendations to streamline support processes and improve customer satisfactionRequired Qualifications4-5 years of experience in networking support, preferably with client-server experienceProficiency in IP networking concepts and protocols, including LAN / WAN, TCP, UDP, and firewallsHands-on experience with network protocol analyzers such as WiresharkStrong working knowledge of various Operating Systems, including Windows, iOS, OSX, and AndroidExperience in configuring wireless networks and VPNs
