Job Description
Job Description
Job Title : Assistant Manager aka Client Happiness Hero & Master of Multitasking
Traits We Admire
Are you someone who is impatient and has a high sense of urgency when it comes to getting the job done? You would enjoy rooms full of spinning plates and can look busy even when sitting still. Does the ability to read others and intuition come naturally to you? Those who know you well would describe you as social, open and approachable. You describe yourself as empathetic, outgoing, and very effective in the handling and dispersing of information. You are a naturally curious person who is self-sufficient and enjoys doing a variety of tasks at one time.
Our Pillars : Values at Absolute
- Leadership
- Integrity
- Communication
- Teamwork
- Excellence
- Dedication
Our Culture : The Heartbeat of Absolute
We believe culture is the beating heart of every business. At Absolute, we pride ourselves on our familial, peer-to-peer work culture. We value a friendly and respectful work environment in which work-life balance is appreciated and supported. We believe that empowering team members to make decisions based on their expertise and experience promotes innovation. The next great idea can come from anyone. At the same time, we believe in the power of counsel, mentorship, and advice. Our leadership is always available to help team members make the best decisions for our organization and we have created easy and innovative ways to help our team members interact and exchange ideas with others throughout the company. Providing opportunities for growth and recognition is a top priority for Absolute.
Assist customers with renting units in-person, via phone, and through other advertising / marketing opportunities; enhance sales through rentals, insurance and moving suppliesProvide excellent customer service by identifying storage needs and offering solutions; guide new customers through rental processesResolves issues professionally and positivelyMaintain daily cleanliness and organization of the office, restrooms, grounds, and vacant units; keep well-organized records and perform minor maintenance tasks and regular property inspections to ensure timely and consistent completionShop local competitors in-person and online; report information gathered, including rates and specials, to supervisors and other departments; perform additional marketing functions as neededMonitors rates, specials, and revenue-related factorsPerform required daily administrative tasks including handling cash, balancing receipts, pursuing collections, posting payments, processing daily bank deposits and completing auctions according to policy and lawsPerks
Performance-based bonuses and incentivesRegular team recognition events and awardsThe occasional “unofficial” title change to “Project Maestro”, “Tenant Relations Guru”, “Training Titan”, “Office Dynamo” or “Operations Overachiever” for Top PerformersVoices from Within : Team Member Insights
When I started at ASM, I was looking for a place to learn and grow in my career. What I have found is so much more than that. Thanks to ASM’s support and guidance, I have been able to take on challenging projects and develop new skills, taking my career to the next level. ASM fosters growth through training exercises and provides continuous education, allowing me to achieve my goals! I truly feel at home with ASM!” - General Manager, with Absolute since November 2021
Job Snapshot – Key Aspects of the Role
Assist customers with renting units in-person, via phone, and through other advertising / marketing opportunities; enhance sales through rentals, insurance and moving suppliesProvide excellent customer service by identifying storage needs and offering solutions; guide new customers through rental processesResolves issues professionally and positivelyMaintain daily cleanliness and organization of the office, restrooms, grounds, and vacant units; keep well-organized records and perform minor maintenance tasks and regular property inspections to ensure timely and consistent completionShop local competitors in-person and online; report information gathered, including rates and specials, to supervisors and other departments; perform additional marketing functions as neededMonitors rates, specials, and revenue-related factorsPerform required daily administrative tasks including handling cash, balancing receipts, pursuing collections, posting payments, processing daily bank deposits and completing auctions according to policy and lawsBrainy Stuff : What Makes Our Hearts Flutter
High school diploma / GED requiredExperience in sales or retail environment preferredExperience in fast-paced, customer service-related environment preferredProperty Manager : At least one year of experience in property management experience preferredA background screening will be conducted at time of hire.For positions that involve driving, a valid driver’s license and reliable transportation are requiredMust be able to work weekends
