What are the responsibilities and job description for the Pharmacy Technician position at AbsoluteCARE Medical and Pharmacy?
Monday through Friday, 8-5 with hour lunch, no weekends, no on-call, with paid Holidays
Why Work at AbsoluteCare?
At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.
We call this “care beyond medicine.” We have turned the doctor’s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members’ needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.
We don’t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.
Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.
Job Summary
This role is responsible for assisting pharmacist in filling prescriptions, security and accuracy of operations, and the delivery of medications to the patient.
Duties and Responsibilities
- Provide and ensure excellent customer service to all pharmacy customers.
- Follow all federal, state, DEA, pharmacy board regulations, safety guidelines, as well as policies and procedures of the pharmacy and AbsoluteCARE.
- Input prescriptions for new fills and refill accurately per the prescriber’s order: (patient, provider, NDC, dosing, refills, dates, signatures, directions, drug-drug interactions, drug-allergies interactions and DAW coding). Prescriptions may be electronic, faxed or hand delivered.
- Fill prescriptions and deliver them to the pharmacist for review.
- Check electronic system throughout the day for electronic prescriptions and processing promptly.
- Insurance processing, collecting accurate information, deductibles, coinsurance and copayments.
- Patient billing, AR management, delivery and mail orders, phone call reminders, and mailing statements.
- Maintain accurate and up-to-date patient records, demographics, insurance, and allergies.
- Demonstrate a good working knowledge of the pharmacy management system and practice management system.
- Utilize dual systems as part of the fill process for the purpose of reconciliation and adherence monitoring.
- Review all medications within the patient profile at each point of contact or refill request as well as verification of appropriate follow-up appointments with the patient’s provider prior to refilling medications.
- Assist with unpacking and distributing orders and updating inventory as needed.
- Notify the pharmacist of inventory issues or the need to order.
- Responsible for “stickering” drugs appropriately.
- Communicate patient adherence concerns or psychosocial issues to the appropriate staff members: provider/nurse team, nurse educator, social worker, care manager as appropriate.
- Responsible for asking all patients if they would like to receive counseling from the pharmacist as well as conveying the arrival of patients the pharmacist has marked for counseling.
- log errors as they occur to promote quality and system improvements.
- Advise providers when corrections are required prior to processing prescriptions.
- Answer phones and/or returning phone calls to patients promptly.
- Assist in the coordination and delivery of medications.
- Place refill reminder calls and follow-up on said calls.
- Distribute patient adherence information for distribution of healthy rewards.
- Assist with EMR medication lists updates.
- POS management and ensure that all transactions are processed appropriately.
- POS reporting and accuracy of daily deposit.
- Ensure that returns are made monthly per the practice guidelines.
- Responsible for maintaining appropriate logs as designated.
- Participating in annual or biannual inventory.
Minimum Qualifications
- High School Diploma or equivalent required.
- 2-3 years’ experience in a similar role.
- Certification or willingness to obtain certification within 1 year of hire.
- Personal and professional passion to help improve healthcare delivery.
- Ability to build and maintain relationships with a diverse population.
- Team and customer service oriented.
Working conditions
This job operates in a professional office environment. This role routinely uses general office equipment. -OR- This job operates in a professional office environment. This role routinely uses general office equipment. Often wear a special uniform, such as a lab coat or surgical scrubs, protective or safety attire, such as gloves and masks. Exposed to the diseases and infections of patients daily. May share workspace with other technicians and staff.
Physical requirements
- Ability to communicate clearly and exchange accurate information constantly.
- Ability to remain stationary for long periods of time.
- Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
- Job may be physically demanding at times.
- Repetitious Movements.
- Ability to occasionally move objects up to 20 lbs.
Direct reports
None.
