What are the responsibilities and job description for the Tier 1 Technician position at Abstrakt Marketing Group LLC?
*This is a direct placement full time position with Phalanx Technology Group.*
About Us: Phalanx Technology Group is a trusted provider of IT solutions, specializing in secure networks for government contractors. We deliver reliable IT support and cybersecurity solutions to our clients, ensuring their critical systems operate smoothly and securely. As we continue to grow, we are looking for a skilled Tier 1 IT Technician to join our team. Position Overview The Tier 1 IT Technician will be responsible for providing onsite and remote technical support, resolving basic IT issues, and assisting with the maintenance of secure networks for our clients. This entry-level role requires strong communication skills, the ability to troubleshoot and resolve common IT issues, and a passion for learning and growing within the IT industry.
Key Responsibilities
- Provide first-line support for client IT issues, including hardware, software, and network troubleshooting
- Assist in administering and maintaining IT environments, including Microsoft 365 and secure networks
- Utilize IT support tools such as RMM, PSA, ticketing, and documentation systems to track and resolve issues
- Resolve common technical issues, escalating complex issues to higher-level technicians or engineers
- Ensure proper documentation of IT assets, system configurations, and service tickets
- Adhere to security protocols and best practices while working with government contractor networks
- Perform routine maintenance tasks such as software updates, patches, and hardware checks
- Communicate effectively with clients, providing clear updates and resolutions for IT problems
- Work with team members to ensure timely issue resolution and improve IT service processes
- Minimum of 1 year of experience in an IT support or helpdesk role (MSP experience is a plus)
- Required Certification: Microsoft MS-102 or equivalent
- Preferred Certifications: Microsoft SC-200, SC-300
- Experience with basic IT management tools, including RMM, PSA, ticketing, and documentation systems
- Familiarity with Microsoft 365, Windows OS, and common IT hardware (computers, printers, network devices)
- Ability to work onsite as needed and travel locally using company vehicles
- US citizenship required for government contractor support compliance
- Clean driving record (required for company car insurance coverage)
- Ability to pass a background check and drug test
