Front-End Supervisor/Cashier (Part-Time)

Anticipated weekly hours: Variable, between 24-32 hours per week. Shifts will typically be 8 hours in length. This individual selected for this position will need to have flexible availability three to four days out of the week, including some weekdays and weekends.

The starting hourly pay range for this role is $17.00 - $18.00 / hour with benefits (Health/Vision/ Dental insurance, employee assistance program, employee discount, paid time off, weekly pay, free coffee & tea, free parking, and more!).

Actual starting pay rate will depend on a variety of factors including experience, education, KSAs (knowledge, skills, abilities), market data, etc.

*Please note* Three to Four 8-hour shifts, primarily closing shifts (1pm - 9:30pm) are required for this position. Our hours of operation are 8:00 AM to 9:00 PM, seven (7) days a week. The individual selected for this position will need to have flexible availability in addition to being able to be consistently reliable to work scheduled shifts on a weekly basis. Please do not apply if you are unable to commit to this.

Employees scheduled for opening shifts may be scheduled as early as 7:30am and closing shifts as late as 9:30pm.

Time off requests will be reviewed on a case-by-case basis.

**Abundance Food Co-op is only able to hire individuals 18 years of age or older at this time. Individuals under 18 years of age will not be considered.**

Job Summary: To lead an efficiently run Front-End of the store. Maintain the flow of operations, accurate cash handling, and front-end security. Motivate and provide front-end staff with the tools required to ensure the highest level of service possible. This position works under and supports the Front-End Co-Managers and acts as front-end manager on duty in their absence.

Primary Responsibilities:

Customer Service

• Treat customers fairly, consistently, and with respect so that they are given a reason to return.

• Ensure efficient and friendly service from front end staff.

• Ensure front end staff receives proper training.

• Provide product information and educational materials to customers and staff.

Front End Operations

• Be present on the Front End when scheduled.

• Provide prompt service to customers.

• Follow established procedures to ensure accuracy and security of all cash received through the Front-End including money handling procedures, cashier deposit paperwork, cashier over-short policies.

• Ensure timely and accurate daily deposits and paperwork.

• Ensure front end staff are aware of changes in store policies and procedures, including price changes, specials, and new programs.

• Provide timely back-up when needed on the front end.

• Follow policies, procedures, and be involved in training for front-end staff

• Ensure the customer service staff promptly answer the phone and refer calls to the appropriate staff.

Department Operations and Safety

• Ensure that each departments work areas and aisles are in a clean and orderly condition and meet all Health Department requirements.

• Ensure proper function and maintenance of cash register equipment. Act as a liaison with POS Team for maintenance and repair. Advise Front End Manager of equipment repair/replacement needs.

• Ensure front end staff is aware of: how to lift properly, location of accident reports, location of department first aid kits, procedure for handling injured employees or customers.

• Work with the Front End Manager to ensure staff training for handling emergencies (shoplifters, robberies, accidents, fire) are scheduled.

• Assist the Front-End Managers with the development and revision of the department's standard operating procedures as needed and ensure staff is aware of and trained in department procedures.
• Light cleaning duties as assigned and required.

• Perform all other duties as assigned by the General Manager/Front End Managers.

Personnel

• Manage front end staff, which includes front end supervisors and cashiers and ensure they adhere to service standards.

• Ensure on-the-job training for all front-end staff. Review and initial the training checklist when employees are trained or retrained.

• Assist with interviews if needed and train new staff

• Provide effective communication of operational issues.

Budgeting and Planning

• Work with the Front-End Managers to manage event staffing and equipment needs specific to the front-end.

• Attend management team meetings and weekly huddles.

Café

• Ensure Café area is clean, and the area is monitored on a regular basis.

• Ensure Coffee is freshly brewed throughout the day and supplies are restocked.

• Frequently wipe down the soup area and restock supplies.

Schedule and Availability:

• Schedule is 3-4 shifts weekly consisting of opening and closing shifts.
• 24-32 hours per week
• The individual selected for this position MUST have flexible evening availability three (3) to four (4) days out of the week for about 8-hours each.

• Availability would reflect the needs of the department. Weekends are mandatory either a rotating schedule of Saturday and Sunday or a Saturday or Sunday every weekend.

Qualifications:

Education: High School/GED

• 1-3 years retail experience required

• 1-3 years managing and leading teams highly preferred.

• Excellent communication and listening skills.

• Ability to plan, develop and implement systems that foster efficient and productive operations.

• Ability to work well with others in a cooperative environment.

• Demonstrated ability to follow through on commitments.

Physical Job Requirements: The physical requirements described here are those that an employee must meet, with or without reasonable accommodation, to successfully perform the essential functions of this job.

• Able to use computer keyboard, monitor, mouse, telephone, and various office equipment continuously.

• Able to lift and carry up to 30 pounds frequently.

• Able to lift and carry up to 50 pounds occasionally.

• Able to bend, stoop, squat, kneel, climb stairs or ladder.

• Able to reach above shoulder height occasionally.

• Able to sit for long periods of time.

• Able to stand for long periods of time.

About Us:

Abundance food Co-op was established in 2001 as Rochester’s first and only cooperatively owned grocery store. Food matters to us. Where it's from, how it's grown or made, and how it tastes. We give priority to buying local, organic, sustainable, and/or socially responsible products. In fact, we helped to pioneer the natural and organic food movement in the region, building our store from the ground up through the hard work of our owners and the longstanding partnerships with local farmers and producers we’ve established.

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: 24 – 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Application Question(s):

• Are you 18 years of age or older? Please note Abundance currently only hires individuals 18 years of age or older at this time.
• Our hours of operation are 8:00 AM until 9:00 PM every day. This particular role requires weekend and weekday availability, primarily closing shifts (1pm-9:30pm). If hired, what is your availability to work? (*Please Note: if hired, you will need to commit to this availability for at least 6 months)
• Have you ever worked for Abundance Food Co-Op? If yes, please indicate dates and title of position:
• What skills or experiences do you possess that you feel would especially qualify you to work in this position at Abundance Food Co-Op?
• Please provide 1-2 professional references (current or former supervisor, colleague/co-worker, professor/teacher, mentor) that we may contact should we decide to move forward in the hiring process. Please note that reference verifications are currently required as part of our hiring process.

Ability to Commute:

• Rochester, NY 14620 (Required)

Work Location: In person

Salary : $17 - $18