Retail Team Member Front-End - (Part-Time OR Full-Time)

Abundance Food Co-op in Rochester, NY is seeking a Team Member to work in our Front-End and Customer Service departments. Team Members at Abundance should have welcoming, friendly, and helpful demeanor in addition to a passion for delighting customers with excellent customer service, a fun shopping experience, and quality products.

**PLEASE NOTE** Abundance Food Co-op is only able to hire individuals 18 years of age or older at this time. Individuals under 18 years of age will not be considered.

Anticipated weekly hours: Variable 20-38, depending on candidate's preference and availability. Shifts will vary in length.

This particular role has a starting hourly pay rate of $16.00 - $16.50 / hour with benefits (Health/Vision/ Dental insurance, employee assistance program, employee discount, paid time off, weekly pay, free coffee & tea, free parking, and more!).

Actual starting pay rate will depend on a variety of factors including experience, education, KSAs (knowledge, skills, abilities), market data, etc.

*Please note* Weekend morning shifts and weekday evening shifts are a current requirement for this position. Our hours of operation are 8:00 AM to 9:00 PM, seven (7) days a week. The individual selected for this position will need to have flexible availability on weekday evenings and weekend mornings in addition to being able to consistently work weekly scheduled shifts. Employees are scheduled until 9:30pm for a closing shift or 7:30am for an opening shift. Please do not apply if you are unable to commit to this.

Time off requests will be reviewed on a case-by-case basis.

Desired experience:

• 6 months - 1 year of experience in a retail grocery and/or merchandising setting highly preferred
• 6 months - 1 year of experience in customer service focused roles
• 6 months - 1 year of experience operating a cash register and providing correct change highly desired
• Experience unloading trucks/pallets/stocking shelves, placing items accurately on shelves according to specified label
• Ability to stand for long periods of time and lift up to 50lbs on a regular basis.
• Ability to work in environments with varying temperatures (freezer/cooler) areas as needed.

Required qualifications:

• Ability to work a rotating schedule (primarily weekend mornings and weekday afternoons/evenings)
• Ability to reliably work scheduled shifts every week
• Strong communication, listening, and observation skills
• High integrity and positive attitude, proven reliability
• Love for great food and sustainability
• Desire to work directly with customers and other staff members
• Strong organizational skills
• Commitment to superior customer service and to providing the highest quality shopping experience possible
• Keen attention to detail
• Ability to follow, contribute to and assess systems for efficient and productive operations
• Ability to work well with others in a cooperative environment where teamwork and constant communication are essential
• Demonstrated ability to follow through on commitments
• Reliable transportation and punctuality

Primary Responsibilities:

Customer Service

• Provide customer service that is above the customer’s expectation.
• Always greet customers when they come in and thank them when they leave.
• Friendly and conversant with customers.
• Provide appropriate answers or get help to customer questions
• Call for backup when you see lines begin to form.
• Offer to bag their groceries and always help bagging.
• Understand Co-op policies and answer questions about the Co-op.
• Inform non-members of the benefits of membership.

Cashiering

• Know register operation and meet standards for speed and accuracy.
• Check out all purchases quickly and accurately.
• PLU codes are entered correctly and prices are accurate.
• Provide information to the Scanning Coordinator when discrepancies occur.
• Assist other cashiers when they need help.
• Handle cash and other instruments in an accurate, appropriate manner.
• Keep tills, drawers and area around register neat and clean.
• Recognize produce and bulk items.

Other Duties

• Answer Phones and make certain that call is transferred to the appropriate party.
• Complete all items on the opening and closing and midday checklists.

When not needed for cashiering:

• Check the café and clean tables, refill coffee or clean as necessary, including sweeping of front end and bulk areas.
• Restock front and back bathrooms as necessary.
• Stock items in the front end as needed.
• Assist the Floor Supervisors with tasks as needed.
• Check in vendors or inform management of vendor arrival.
• When one cashier is scheduled, cashier will restock product within earshot of the front end. Register should be secured when leaving station.
• When two or more cashiers are scheduled, second cashier will float into other departments as needed, check with Front End Supervisor for department assignment.
• Round up and organize carts and baskets throughout store.
• Help Customers with questions/concerns/inquiries.

Physical Job Requirements: The physical requirements described here are those that an employee must meet, with or without reasonable accommodation, to successfully perform the essential functions of this job.

• Able to use computer keyboard, monitor, mouse, telephone, and various office equipment occasionally.
• Able to lift and carry up to 30 pounds frequently.
• Able to lift and carry up to 50 pounds occasionally.
• Able to bend, stoop, squat, kneel, climb stairs or ladder.
• Able to reach above shoulder height occasionally.
• Able to stand for long periods of time.

Food allergen exposure to the following products may occur:

• Eggs
• Fish
• Milk
• Nuts from trees, such as hazelnuts, walnuts, cashews, and pistachios
• Peanuts or other groundnuts
• Packaged Shellfish & seafood, such as shrimp, lobster, and crab, fish
• Soybeans
• Wheat

About Us:

Abundance food Co-op was established in 2001 as Rochester’s first and only cooperatively owned grocery store. Food matters to us. Where it's from, how it's grown or made, and how it tastes. We give priority to buying local, organic, sustainable, and/or socially responsible products. In fact, we helped to pioneer the natural and organic food movement in the region, building our store from the ground up through the hard work of our owners and the longstanding partnerships with local farmers and producers we’ve established.

Check out our website to learn more about us and what we do! Abundance.coop/about-us/

Job Types: Full-time, Part-time

Pay: $16.00 - $16.50 per hour

Expected hours: 20 – 38 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Application Question(s):

• Are you at least 18 years old? Please indicate yes or no. Please note Abundance currently only hires individuals 18 years of age or older at this time.
• What skills or experiences do you possess that you feel would especially qualify you to work in this position at Abundance Food Co-Op?
• Please provide 1-2 professional references (current or former supervisor, colleague/co-worker, professor/teacher, mentor) that we may contact should we decide to move forward in the hiring process. Please note that reference verifications are currently required as part of our hiring process.
• Our hours of operation are 8:00 AM to 9:00 PM, seven (7) days a week. The individual selected for this position will need to have flexible availability on weekday evenings and weekend mornings in addition to being able to consistently work weekly scheduled shifts. Employees are scheduled until 9:30pm for a closing shift or 7:30am for an opening shift. Please indicate what your availability to is work each day of the week and both weekend days:

Experience:

• Retail: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Grocery store: 1 year (Preferred)

Ability to Commute:

• Rochester, NY 14620 (Required)

Work Location: In person

Salary : $16 - $17