Account Manager

Job Description for Account Manager

Location: Central Virginia, USA

Are you ready to be the catalyst for transformation?

At Abundance Organizing, we believe that true organization goes beyond tidy shelves and Pinterest-worthy (or Instagram-worthy) spaces. We tackle the root causes of clutter to help our clients find clarity, freedom, and joy. We are seeking a passionate and dynamic Account Manager and Transformation Specialist to join our team. This role is not just about sales—it’s about building meaningful relationships, guiding clients through life-changing transformations, and creating lasting impact.

Mission

Converts pre-qualified leads into loyal clients by showcasing how our services go beyond surface solutions. Actively seeds follow-up projects through maintaining a portfolio of clients, promotes maintenance work, and ensures every client relationship results in glowing Google reviews and heartfelt referrals. Meets or exceeds established conversion rate and revenue goals. Represent Abundance Organizing within the community and industry, embodying our core values and vision in every interaction.

Responsibilities and Accountabilities

• Be the first point of contact for clients, conducting in-depth Initial Assessments to uncover the true challenges behind the clutter.
• Explains company policies and pricing, addresses client questions, and secures approval on terms of service. Provides an estimate outlining the project scope, required services/products, recommended professional partners, timeline, and costs. Finalizes client approval and processes the deposit.
• Coordinates with Operations Manager and support staff to fulfill staffing needs in advance of client project(s). Sees the Project Task List through to completion on every client project.
• Partner with our organizing teams to oversee client projects, ensuring every touchpoint is smooth, supportive, and stress-free. Ensures client experience is positive.
• Provides project management services that move the project forward, including managing product procurement and coordinating a multidimensional team of related professionals, organizing consultants, and other labor on behalf of client(s).
• Manages all communication between client, team members, related service providers, family members, and other relevant stakeholders. Handles all customer service issues, responding to client concerns within one business day. Confirms documentation of key issues in CRM software, entered within 2 business days.
• Oversees quality standards, project budgets, and schedules, enforcing company policies and best practices while addressing any issues to ensure requirements are met, and participates in feedback processes, including performance reviews.
• Reviews and approves all session notes recording job assignments, activities, and outcomes.
• Communicates with Accounts Receivable staff to ensure accuracy in closing out job by reviewing applicable time/travel charges, product costs, reimbursable expenses so they may calculate balance owed by client. Coordinates invoicing and delivery of all client payments to Abundance Organizing on or before close of business in the same week. Assists support staff with client inquiries regarding fees and payment collection, if necessary.
• Cultivate lasting client relationships through thoughtful follow-ups, personalized check-ins, and creative touchpoints that keep us top of mind for future projects.
• Solicits Google reviews for the business and evaluates client satisfaction surveys, responding as needed.
• Participates in professional organizations to maintain current information about this position and to make contact with professionals in similar positions.
• Pursues/receives training in organizing methodology, project management, and management techniques both inside and outside the company, at the company’s request, as relevant.

Skills

• A natural ability to connect with people on a deep level, paired with stellar communication and customer service skills.
• A proven knack for sales and relationship building, with the drive to meet and exceed revenue goals.
• A heart for transformation and a love of tackling big challenges with creativity and compassion.
• Strong organizational and project management skills, with the ability to juggle priorities and keep projects on track.
• A mindset of resourcefulness and a commitment to intentional sustainability.

Experience

• Education: Bachelor’s degree in business, psychology, communication, or equivalent work experience.
• Minimum one year on-the-job experience in sales, organizing, account management, or equivalent.
• Attributes preferred: Ability to plan/organize/direct/control; ability to deal with ambiguous or conflicting priorities or information; ability to influence people; verbal comprehension, problem solving, aesthetic judgment.

What we offer

• A dynamic and supportive team environment that values authenticity, empathy, and innovation.
• Opportunities to grow professionally and personally through continuous training and development.
• The chance to make a real difference in people’s lives by guiding them through one of the most rewarding experiences they’ll ever have.

Core Values

• We radiate positive energy.
• We form meaningful connections.
• We embrace the quirks that make us special.
• We conduct ourselves with an air of refinement, striving for the highest standards.
• We share our gifts whole-heartedly.
• We communicate with compassion.
• We act with resourcefulness and intentional sustainability.

Job Type: Part-time

Pay: From $30,000.00 per year

Expected hours: 15 – 25 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday

Supplemental Pay:

• Commission pay

Ability to Relocate:

• Richmond, VA 23226: Relocate before starting work (Required)

Work Location: Hybrid remote in Richmond, VA 23226

Salary : $30,000