Resident Support Advocate

We are looking for a compassionate and dedicated Resident Support Advocate to join our team. In this role, you will help create and maintain a safe and supportive environment for individuals and families in emergency safe housing. You will provide advocacy, crisis intervention, and direct support while ensuring a trauma-informed care approach.

Position: Full-time, 38 hours per week
Reports to: Direct Services Supervisor/Volunteer Coordinator

Qualifications:

• Two or more years of related experience in a human services field, college education, or previous training.
• ARCC counselor/advocate training (provided on site).
• Ability to work effectively with others.
• Conflict management skills.
• Strong organizational skills, including record-keeping and office operations.
• Excellent communication skills.
• Knowledge of and concern for victim issues.
• Ability to relate to individuals in a non-judgmental and supportive manner.
• Basic computer proficiency.
• Required clearances.

Essential Duties and Responsibilities

Resident Support Activities:

• Orient new individuals or families entering emergency safe housing and provide ongoing support.
• Assist with resident transitions and complete necessary documentation.
• Provide crisis intervention and conflict management when needed.
• Maintain detailed documentation, including incident reports.
• Monitor facility needs, report maintenance issues, and coordinate repairs.
• Ensure residents have access to essential supplies that meet agency standards and cultural needs.
• Maintain cleanliness of office and common areas; oversee resident housekeeping responsibilities.
• Perform laundry, room preparation, and general housekeeping tasks as needed.
• Conduct monthly fire drills in shelter facilities.

Direct Services Provided:

• Advocate for residents and connect them with community resources.
• Offer individual and group counseling, follow-up counseling, and personal advocacy.
• Assist with legal advocacy, emergency financial aid, and victim compensation.
• Provide on-call hotline support to ensure continuity of services.

General Duties:

• Engage in systems advocacy as required.
• Attend staff meetings.
• Perform other duties as assigned.

Why Join Our Team?
This is more than just a job—it is an opportunity to make a meaningful impact in the lives of survivors. If you are passionate about advocacy and creating a safe, trauma-informed space for individuals in crisis, we encourage you to apply.

ARCC is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 38 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call

Application Question(s):

• Are you able to provide on-call (after hours) services, between 5 pm - 9 am nights and 9 am - 5 pm on weekends/holidays? On-call may include phone calls or in-person response and is approximately 5-6 shifts a month.
• This position requires the candidate to be within 45 minutes of Towanda, PA, in case of on-call crisis response. Are you located within 45 minutes of Towanda, PA?

Experience:

• Trauma: 1 year (Required)

Ability to Commute:

• Towanda, PA 18848 (Required)

Work Location: In person

Salary : $21