What are the responsibilities and job description for the Bilingual Customer Service Representative position at Abyl Acquisition Group?
Job Summary
We are seeking a motivated and skilled Bilingual Customer Service Associate to join our dynamic team. This role is essential in providing exceptional client services and support to our diverse customer base. The ideal candidate will be fluent in both English and another language, possess excellent phone etiquette, and demonstrate strong data entry skills. You will be responsible for addressing customer inquiries, processing transactions, and ensuring a high level of satisfaction.
Duties
- Provide outstanding customer service through effective communication in both English and a second language.
- Handle inbound and outbound calls, addressing customer inquiries and resolving issues promptly.
- Process cash transactions accurately while maintaining a balanced cash drawer.
- Perform data entry tasks to update customer records and track interactions.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Maintain a professional demeanor while communicating with clients to foster positive relationships.
- Assist with various administrative tasks as needed to support the team.
Requirements
- Bilingual proficiency in English and Spanish.
- Strong etiquette and interpersonal skills to engage effectively with customers.
- Experience in client services or customer support roles is preferred.
- Proficient in data entry with attention to detail to ensure accuracy in record keeping.
- Ability to analyze customer needs and communicate solutions clearly.
- Previous experience with cash handling is a plus.
- Strong typing skills are essential for efficient data entry tasks.
Join us as we strive to deliver exceptional service while fostering an inclusive environment for all our customers!
Job Type: Full-time
Pay: $3,563.24 - $4,291.21 per month
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $3,563 - $4,291
