What are the responsibilities and job description for the Front Office Supervisor position at AC by Marriott South San Francisco Oyster Point...?
Overview
We are seeking a dedicated and experienced Front Desk Supervisor to join our hospitality team. The ideal candidate will be responsible for overseeing the front desk operations, ensuring exceptional guest services, and maintaining a welcoming environment for all guests. This role requires strong leadership skills, attention to detail, and a passion for providing outstanding hospitality. A background in hotel or resort management is preferred, along with proficiency in night audit procedures.
Duties
- Manage daily front desk operations, including overseeing check-in and check-out procedures.
- Ensure high levels of guest satisfaction by providing excellent customer service and addressing guest inquiries or concerns promptly.
- Supervise and train front desk staff, fostering a positive team environment.
- Conduct night audits to ensure accurate financial reporting and maintain compliance with hotel policies.
- Maintain knowledge of hotel amenities, local attractions, and services to assist guests effectively.
- Handle phone systems efficiently, managing reservations and inquiries with professionalism.
- Collaborate with other departments to enhance the overall guest experience.
- Monitor inventory of front desk supplies and order as necessary.
Requirements
- Proven experience in hospitality management or a similar role within the hotel or resort industry.
- Strong guest service skills with a focus on creating memorable experiences for guests.
- Familiarity with night audit processes is highly desirable.
- Bilingual or multilingual abilities are a plus to cater to diverse guests.
- Proficient in using phone systems and hotel management software.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Supervisor and play a pivotal role in delivering exceptional hospitality experiences!
Job Type: Full-time
Pay: $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overtime
Experience:
- Hospitality management: 1 year (Required)
- Hotel experience: 1 year (Required)
- Leadership: 1 year (Required)
Ability to Commute:
- South San Francisco, CA 94080 (Required)
Ability to Relocate:
- South San Francisco, CA 94080: Relocate before starting work (Required)
Work Location: In person
Salary : $25
