What are the responsibilities and job description for the Guest Services Supervisor position at AC By Marriott Vancouver Waterfront?
The AC by Marriott Hotel at the Vancouver Waterfront is currently seeking a Guest Services Supervisor to join our growing team!
The 150-room AC by Marriott Hotel opened in June 2022, featuring 7,000 sq ft of event space (all with river view), restaurant and lounge with outdoor seating, and spectacular views of the Columbia River.
If you have the talent, experience, and attitude for a dynamic Guest Services Supervisor, we invite you to join our team.
- Health, vision and dental insurance
- 401(k)
- Vacation and Sick Pay
- Paid Holidays
- Employee Referral Program
- Opportunities for Advancement
- Hotel Discounts for you, your friends and family
- Access to our Talent team to help you reach your career growth goals
- Supervises workflow of front desk staff during shift
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
- Follows all guidelines in regard to guest service, including, bt not limited to check-in, reservations, check out, special requests and pre-registration
- Explain any of the hotel’s promotional items, and mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
- Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest demand cannot be met
- Demonstrate commitment to servicing the guest by being hospitable and accommodating
- Document any guest accidents by completing the accident report form
Qualifications
- High School diploma or GED preferred
- One year of hospitality experience preferred
- Customer service experience required
- Experience handling cash and credit card procedures
- Attention to detail
- Ability and flexibility to work various shifts including evenings, weekends, and holidays
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.