What are the responsibilities and job description for the AC Hotel PM Front Desk Supervisor position at AC Chicago?
Description
Front Desk Superviso
At AC Hotels, connecting with our guests, catering to their "on-the-go" lifestyle and helping them feel the unique buzz of a new city depends upon a team of associates whose lifestyles and passions make them a great fit for the brand. We are currently seeking a Full-Time AC PM Front Desk Supervisor
POSITION PURPOSE: Assists Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervises front desk staff and assists with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins.
Pay starts at $23 per hour
Shift: Full-time 2nd shift availability
Benefits include: Free on-site parking, medical, dental, vision and life insurance for eligible full-time associates, vacation hour accrual upon hire for eligible associates, 401K, travel, dining and movie discounts.
ESSENTIAL FUNCTIONS:
1. Supervises front desk staff, reservations, and bell staff as needed.
2. Supports training of front desk staff on hotel policies, practices and procedures.
3. Assists in check in/ check out of guests or any related guest service activity.
4. Performs manual and computer posting of transactions; handles money, credit cards, and checks.
5. Deals with guest concerns. Provides directions and answers guest questions.
6. Performs additional duties or projects as assigned by Front Office Manager.
POSITION REQUIREMENTS:
1. Previous front desk experience required.
2. Good communication, math skills, and problem solving abilities.
3. Supervisory and organizational skills.
4. Ability to walk/stand for long periods of time.
5. Ability to multi-task.
6. Meet deadlines for assignments and projects.
Equal Opportunity Employer
Salary : $23