Director of Rooms

Description

Do you have a passion for hospitality and a drive to lead in one of the industry's most recognized brands? We're searching for an energetic, visionary leader to take on the role of Director of Rooms at the stylish AC Hotel by Marriott Downtown Chicago. In this key position, you'll oversee all front office and housekeeping operations, ensuring smooth, profitable performance while maintaining top-tier quality standards. Your leadership will shape an exceptional guest experience, blending efficiency, comfort, and personalized service. This dynamic position also serves as a member of the Executive Committee, contributing directly to the strategic decisions that shape our hotel.

Nestled just steps from the iconic Magnificent Mile, our 226-room AC Hotel is among the first of its kind in the U.S., setting the standard for sleek, modern hospitality. As part of Marcus Hotels & Resorts, we thrive on crafting unforgettable experiences for travelers who seek style, substance, and seamless service. Here, our team isn't just about hospitality-we embody the rhythm of the city, catering to guests who embrace an "on-the-go" lifestyle. If you're ready to redefine hospitality, elevate guest experiences, and lead with passion, we invite you to join us and bring your artistry, excellence, and innovation to our dynamic team.

What you will be doing:

• Oversee rooms operations, including front office and housekeeping, to ensure smooth daily operations.
• Enhance the guest experience by monitoring guest satisfaction scores, address concerns, and lead initiatives to improve service quality.
• Lead and develop a high-performing team by recruiting, training, scheduling, and motivating staff while upholding exceptional service standards.
• Ensure financial performance by controlling payroll, expenses, and budgeting to align with business goals.
• Drive revenue and strategy through forecasting, pricing strategies, and strategic planning to maximize room revenue.
• Uphold cleanliness and quality, ensuring guest areas meet brand standards and housekeeping maintains top-tier service levels.
• Foster cross-department collaboration by maintaining strong communication and supporting other hotel leaders in achieving success.
• Handle guest issues and complaints while empowering staff to resolve problems and step in when needed to ensure guest satisfaction.

What we are looking for:

• Previous experience in Rooms Operations (Housekeeping and/or Front Office) with prior management and leadership oversight.
• Demonstrates hospitality expertise and strong knowledge of housekeeping procedures, hotel registration and reservation systems, and dealing with special projects while balancing daily responsibilities and possess
• Experience with FOSSE, UKG, and statistical data analysis for operational improvements highly preferred.
• Ability to train, mentor, and develop staff for career growth.
• Skilled in handling guest issues with professionalism, patience, and diplomacy as well as be able to problem solve and demonstrate conflict resolution amongst staff.
• Excellent interpersonal, communication, organization, analytical, and leadership skills.
• Ability to work varied shifts, including nights, weekends, and holidays, with physical stamina for inspections, primarily working mid and 2nd shift.
• CPR Certification and/or First Aid Training is a plus.

What's in it for you?

• Eligible for customary Executive Committee perks and annual Executive Committee bonus
• Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• "Two for one" movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

Salary Estimate: Starting at $80,000

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The AC Hotel Chicago is an Equal Opportunity Employer.