Executive Housekeeper

Description

Are you passionate about hospitality and ready to take the next step in your leadership journey? Join one of the most respected names in the industry and become part of a team that’s redefining excellence in guest experience. We’re on the lookout for a motivated and service-driven Executive Housekeeper to lead our vibrant Housekeeping department. In this role, you will play a vital role in ensuring our guests feel right at home—by directing the day-to-day housekeeping operations, inspiring your team, and upholding the highest standards of cleanliness and comfort.

Nestled just steps from the iconic Magnificent Mile, our 226-room AC Hotel is among the first of its kind in the U.S., setting the standard for sleek, modern hospitality. As part of Marcus Hotels & Resorts, we thrive on crafting unforgettable experiences for travelers who seek style, substance, and seamless service. Here, our team isn’t just about hospitality—we embody the rhythm of the city, catering to guests who embrace an "on-the-go" lifestyle. If you’re ready to redefine hospitality, elevate guest experiences, and lead with passion, we invite you to join us and bring your artistry, excellence, and innovation to our dynamic team.

What you will be doing:

· Supervise housekeeping associates to ensure cleanliness, maintenance, and job performance meet departmental standards.

· Assist in daily operations, act as manager on duty, and handle administrative tasks, including reports and Lost and Found duties.

· Train and counsel associates, including conducting performance appraisals and administering discipline as needed.

· Inspect and evaluate work performance to maintain quality and operational standards.

· Responsible for inventory control of housekeeping supplies, linen, and equipment.

· Promote safety, security, and professionalism while maintaining standards for conduct, hygiene, and appearance.

· Foster guest and associate satisfaction by promptly addressing requests, issues, and concerns.

· Attend meetings, represent the hotel with professionalism, and recommend improvements to enhance operations.

· Perform other duties as assigned.

What we are looking for:

· High school diploma or equivalent required, college education in related field preferred.

· Previous housekeeping management experience of at least 2 years preferred.

· Ability to prioritize and organize workload to ensure deadlines are met.

· Ability to exercise judgment and implement control over the performance of others.

· Ability to provide clear direction, instruction, and guidance to subordinates.

· Ability to communicate effectively to associates, Bi-Lingual a plus.

· Flexibility to work varied shifts, including evenings, weekends and holidays, while maintaining professionalism and physical stamina for inspections.

· Understands reports and related correspondence and accurately performs all essential job functions.

What’s in it for you?

· Eligible for quarterly and annual department head bonus program

· Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations

· Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

· Free parking in our covered parking structure

· “Two for one” movie theater coupons at Marcus Theatres

· Ability to grow your career and transfer from one property to another

· Paid time off

· Flexible scheduling

· Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

· And more!

Salary Estimate: starting at $70,000 a year

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The AC Hotel Chicago is an Equal Opportunity Employer.