What are the responsibilities and job description for the Food Runner position at AC Hotel Bentonville?
Job Description
Job Description
Description :
SUMMARY : Runners are the eyes and ears of the kitchen, and are expected to communicate important information between the expeditor and service team on the floor. Runners are responsible for ensuring that every dish makes it from the kitchen to the guest quickly and carefully. Runners confidently deliver tableside descriptions of every dish on the menu and have enough knowledge of the restaurant’s ingredients and cooking techniques to answer follow-up questions from guests.
RESPONSIBILITIES :
- Running all food, savory and pastry from the kitchen to the dining room, bar, patio or private rooms.
- Serves as the middleman between the kitchen and dining room team. Assists Servers and Hosts when requested.
- Delivers food from the kitchen to the assigned tables.
- Assists with clearing and setting tables in accordance with all sanitation and restaurant standards.
- Transports dirty tableware from the dining room to the dish drop area and sorts accordingly.
- Communicates timing information to the expeditor and service team so that the kitchen can better anticipate fire times and the service team can better prepare for bringing out dishes.
- Describes dishes confidently and accurately to every guest at every table.
- Conducts oneself in a professional manner with the awareness that all actions and communications are within guest view.
- Maintains an organized and fully stocked side stand within each shift.
- Ability to maintain regular attendance and be punctual in a complete uniform for any scheduled shift.
- Maintains communication and teamwork with all co-workers and supervisors.
- Responds immediately and graciously to guest service issues and report the situation to the appropriate Server or Manager on Duty.
- Maintains an acceptable appearance for station and surrounding area.
- Responsible for special cleaning projects i.e., dusting, polishing, scrubbing walls, as determined by weekly schedule.
- Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time
Requirements :
KNOWLEDGE, SKILLS AND ABILITIES :
PHYSICAL DEMANDS :
EXPERIENCE :
