Conference Services Manager [AC Hotel / Residence Inn Reston]

Conference Services Manager

About the Position:
We are seeking a highly motivated and detail-oriented Conference Services Manager to join our team at AC Hotel and Residence Inn Reston. This position is responsible for overseeing and managing conference and event logistics to ensure smooth operations and client satisfaction. The Conference Services Manager will be an integral part of the sales and planning team, interacting directly with clients to meet their needs and exceed expectations. This position requires a keen eye for detail, strong organizational skills, and the ability to work in a fast-paced, dynamic environment.

Qualifications:

• A minimum of 1-3 years of hotel conference planning/catering sales or comparable experience preferred.
• Must be proficient in general computer knowledge and Microsoft Office Suite (Excel, Word, etc.).
• Candidate should be extremely detail-oriented, organized, and able to handle a fast-paced environment.
• Refined verbal and written communication skills.
• Strong time management and multi-tasking abilities, with the capacity to work well under pressure.
• Knowledge of meeting room setups, sleeping room configuration, and types.
• Ability to present a professional appearance and exhibit confidence.
• Strong interpersonal skills with the ability to maintain positive relationships with clients and team members.

Responsibilities:

• Establish and maintain a positive, professional relationship with clients through effective, accurate, timely, and reliable communication and action.
• Detail BEOs, Oversee Rooming Lists, Room Pick, Review Attrition, Upsell and drive revenue growth.
• Manage meeting room setups, break times, and refresh periods to ensure client needs are met.
• Coordinate Food and Beverage requirements, billing information, and any additional tasks or information as needed.
• Conduct pre-conference and post-conference meetings to ensure smooth execution.
• Ensure all functions are checked prior to client arrival, guaranteeing all details align with client requirements and hotel standards.
• Distribute all information in a timely and accurate manner to relevant departments.
• Attend and preside over weekly meetings such as Resume Review and BEO (Banquet Event Order) meetings.
• Communicate operational issues as they arise, ensuring solutions are implemented quickly.
• Exemplify a positive attitude, lead by example, and foster a cooperative and productive working environment.
• Promote employee morale by encouraging teamwork and positive interactions.
• Assist any department as necessary due to business levels, which may require physical activity or flexibility.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absences, retirement plans, paid time off, hotel room discounts. and MORE!

Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify