What are the responsibilities and job description for the Hotel Front Desk Associate 7a-330p/3p-1130p position at AC Hotel by Marriott Savannah Historic District?
Essential Functions:
- Uses technology to ensure best guest experience
- Greets and welcomes guests upon arrival.
- Manages guest check-in, check-out and billing processes.
- Handles sensitive guest information including room assignment and credit card/cash transactions.
- Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
- Meets all in-service requirements, complies with all system policies and procedures.
- General administrative functions to include answer front desk main lines, respond to GXP, and track GSS and Trip Advisor scores.
Supervisory Responsibility:
None
Work Environment: Professional work environment requiring business-casual dress or in some cases uniform professional dress; requires high level of verbal and written communication required with both internal and external customers.
Other Duties:
Please note that this description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
Requirements:
- Open Availability
- FOSSE Experience Preferred
- High School diploma
- 1-year experience in hotel front desk desired
Experience
Required- 2 year(s): Front Desk in a hotel
