What are the responsibilities and job description for the PM Front Desk Agent position at AC Hotel Cincinnati Downtown at The Banks?
About Us:
What You'll Do:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
AC Hotel Cincinnati at The Banks is located in downtown Cincinnati at The Banks, adjacent to the Great American Ballpark, and Small Park. Our talented team has created a reputation for service excellence. In order to continue that level of service, we need to keep hiring only the best team members. If you're looking to grow in a career with a leading hotel, you need to come see what a career with us can do for you!
Overview:
About Us: Pyramid Global Hospitality operates a portfolio of award-winning, premium-brand hotels in some of the country's most vibrant cities. We believe in the power of hospitality and seek individuals to help us bring this virtue to life. Join us in creating an environment that fosters personal growth and allows you to be your best self.
What You'll Do:
- Greet and welcome guests upon arrival, creating a positive first impression.
- Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
- Manage reservations, answer guest inquiries, and address complaints promptly.
- Maintain a clean and organized front desk area.
- Provide accurate information about the hotel, rooms, rates, and amenities.
- Process payments and manage cash transactions accurately.
- Coordinate with housekeeping and maintenance to ensure smooth operations.
- Promote teamwork and contribute to a friendly, safe work environment.
- Perform other duties as assigned.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and advancement.
- A supportive and dynamic team environment.
- Ongoing training and development programs.
What You'll Bring:
- A friendly and professional demeanor with excellent communication skills.
- Strong organizational skills and attention to detail.
- A passion for customer service with a positive, can-do attitude.
- Ability to multitask and remain calm under pressure.
- Previous experience in hospitality or customer service is a plus but optional.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Proficiency in hotel management software and Microsoft Office is a plus.
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