What are the responsibilities and job description for the Lobby Attendant - New AC Hotel Kansas City, MO position at AC Hotel Kansas City, MO?

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Lobby Attendant for the AC Hotel in Kansas City, MO.

Job Purpose :

Maintain lobby and public space areas, as assigned by management, in a clean and orderly condition according to standard procedures in a safe, accident-free manner. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Dust and polish furniture, fixtures, and window frames.
Vacuum carpeting, upholstery, and drapery.
Clean and shine all glass and metal surfaces.
Empty all smoking materials from ash urns.
Clean offices as assigned.
Remove trash to dumpster.
Clean public restrooms and stock with supplies.
Clean public elevators (inside and out).
Stock housekeeping cart with all necessary supplies.
Notify the housekeeping office of malfunctioning equipment, supplies needed, or damage to floor covering, upholstery, draper,y or electrical fixtures and update housekeeping management on the progress and status of the area of responsibility.
No travel is required.

Qualifications and Requirements :

High School diploma / Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following :

Excellent hearing is necessary to hear guest concerns along with management requests.

Excellent vision is necessary to pick out areas that need the most attention.

Excellent speech communication skills to communicate with guests and management effectively.

Ability to read and understand the correct use of cleaning supplies.

Lifting boxes of supplies, pushing a cart and vacuum, pulling a vacuum (10 lbs.), carrying supplies (20-30 lbs.) daily.

Bending to pick up items on the floor and kneeling to clean under furniture - frequently.

Mobility - will be walking in the public space cleaning all day - 8 hour shift.

Continuous standing - Will be on feet for 8-hour shift cleaning and doing projects in the public space.

Climbing ladders of approximately 5-6 feet 5% of year.

Other :

Being passionate about people and service.

Strong communication skills are essential when interacting with guests and employees.

Reading and writing abilities are used often when completing paperwork, logging issues / complaints / requests / information updates, etc.

Basic math skills are used frequently when handling cash or credit.

Problem-solving, reasoning, motivating, and training abilities are often used.

Have the ability to work a flexible schedule including nights, weekends, and / or holidays

Amazing Benefits At A Glance :

Team Driven and Values Based Culture

Medical / Dental / Vision

Vacation & Holiday Pay

Same-day pay available

Employee Assistance Program

Career Growth Opportunities / Manager Training Program

Reduced Room Rates throughout the portfolio

Third-Party Perks (Movie Tickets, Attractions, Other)

401(k)

Employee assistance program

Employee discount

Flexible schedule

Flexible spending account

Life insurance

Parental leave

Referral program

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Lobby Attendant - New AC Hotel Kansas City, MO

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