FRONT DESK SUPERVISOR

Job Title: Front Desk Supervisor
Location: AC Hotel by Marriott Nashville/Brentwood

Position Overview:
We are looking for an enthusiastic and customer-focused Front Desk Supervisor to join our team at the AC Hotel by Marriott Nashville/Brentwood. The Front Desk Supervisor will oversee the front desk operations and ensure that guests have a seamless and exceptional experience from check-in to check-out. This position requires leadership skills, attention to detail, and a passion for delivering outstanding service. You will supervise the front desk team, manage guest inquiries, and maintain high levels of guest satisfaction while ensuring smooth daily operations.

Key Responsibilities:

• Supervise, train, and motivate front desk team members to deliver exceptional service to guests.
• Ensure a smooth check-in/check-out process for all guests, handling any issues or requests promptly and professionally.
• Maintain guest records and ensure accurate billing and payment processes.
• Monitor and evaluate staff performance, providing constructive feedback and support to ensure high levels of guest satisfaction.
• Assist with handling guest complaints and concerns with a calm and solution-oriented approach.
• Coordinate with housekeeping and maintenance departments to ensure guest room availability and quality.
• Manage daily cash and credit transactions, ensuring accuracy in financial transactions and reports.
• Ensure that all guest services standards are maintained, including concierge services, valet, and room service if applicable.
• Oversee the operation of the front desk during assigned shifts, ensuring efficiency, professionalism, and organization.
• Maintain knowledge of hotel facilities, services, and local attractions to provide guests with accurate information.
• Promote a positive work environment by fostering teamwork and collaboration among all hotel departments.
• Handle reservations, cancellations, and upgrades according to company policies.
• Assist with training and development programs for new hires and existing team members.
• Monitor hotel occupancy levels and provide regular reports to management on operational performance.

Qualifications:

• High school diploma or equivalent; some college coursework in hospitality or business preferred.
• At least 2 years of experience in a hotel front desk or guest service role, with prior supervisory experience preferred.
• Strong leadership, communication, and interpersonal skills.
• Ability to handle difficult situations and resolve conflicts with professionalism and diplomacy.
• Proficient in FOSSE and basic office software.
• Knowledge of hospitality industry standards and practices.
• Excellent organizational skills and the ability to prioritize multiple tasks.
• Ability to work flexible hours, including nights, weekends, and holidays.
• A passion for providing outstanding customer service.
• Bilingual skills are a plus.

Physical Requirements:

• Ability to stand for extended periods of time.
• Ability to lift up to 25 pounds as needed.
• Ability to move around the hotel to assist guests and staff.

Benefits:

• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance options.
• Paid time off and holiday pay.
• 401(k) with employer match.
• Employee discounts at hotels and across the Marriott brands.
• Career growth and development opportunities.

If you’re passionate about hospitality, have a strong eye for detail, and are excited about leading a dynamic team, we invite you to apply and become part of the AC Hotel Nashville/Brentwood family!

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift

Language:

• English (Required)

Ability to Commute:

• Brentwood, TN 37027 (Required)

Ability to Relocate:

• Brentwood, TN 37027: Relocate before starting work (Required)

Work Location: In person