What are the responsibilities and job description for the Food and Beverage Manager position at AC Hotel Raleigh Downtown?
Job Overview:
We are looking for a dedicated and experienced Food and Beverage Manager to oversee all aspects of our food and beverage operations. The ideal candidate will have a strong background in food service management, hospitality, and staff training to ensure exceptional customer service and operational efficiency.
Responsibilities:
- Develop and implement training programs for food safety, food production, and service standards
- Supervise and manage all food and beverage staff, including hiring, scheduling, and performance evaluations
- Ensure compliance with health and safety regulations in food preparation and service areas
- Oversee the planning and execution of menus, including pricing strategies and cost control measures
- Collaborate with the kitchen team to maintain high-quality food production standards
- Conduct regular inventory checks, order supplies, and manage vendor relationships
- Handle customer feedback, complaints, and special requests in a professional manner
- Interview and train new staff members on food service protocols and customer interaction
Skills:
- Proven experience in food service management or a related role
- Strong background in training development, supervising, and staff management
- Knowledge of hospitality industry practices and trends
- Familiarity with food safety regulations and procedures
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Excellent interpersonal skills for effective communication with staff and customers
- Experience as an Assistant Manager or similar role is a plus
Join our team as a Food and Beverage Manager to lead our dynamic team towards culinary excellence and unparalleled guest satisfaction.
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Shift:
- Evening shift
Application Question(s):
- A client is upset about a service delay. He's speaking loudly and attracting attention.
What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor
- A guest leaves a very positive, detailed online review about their experience at your hotel.
What would you do?
A. Reply publicly thanking the customer and mention an upcoming promotion
B. Reply and publicly offer a discount for a future stay
C. Create a broadly applicable thank you message that you can send to all positive reviewers
D. No response is required; focus on responding to any negative feedback
- Which method provides the most accurate calculation of your food cost percentage?
A. Divide the cost of goods sold by the total food sales
B. Divide the total cost of food purchases by the total number of meals served
C. Divide the sum of the beginning and ending inventory values by the total food sales
D. Subtract the ending inventory value from the beginning inventory value and divide by the total food sales
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Raleigh, NC 27603 (Required)
Ability to Relocate:
- Raleigh, NC 27603: Relocate before starting work (Required)
Work Location: In person
Salary : $55,000 - $70,000