What are the responsibilities and job description for the PART TIME- HOTEL FRONT DESK | GUEST SERVICE | $24/HR position at AC HOTEL | RESIDENCE INN BY MARRIOTT OAKLAND DOWNTOWN?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests using the hotel's reservation system
- Answer phone calls and provide information to guests or transfer calls to the appropriate department
- Handle guest requests and complaints, ensuring prompt resolution
- Assist with reservations and provide information about hotel amenities, services, and local attractions
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records of guest transactions
- Log lost and found and mail out to guest
Skills:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using phone systems and computer software for reservations and guest management
- Ability to multitask and prioritize tasks in a fast-paced environment
- Attention to detail and accuracy in handling guest information and payments
- Problem-solving skills to effectively resolve guest issues or complaints
This position requires a high level of guest relations skills as well as proficiency in using phone systems. As a Front Desk Agent, you will be responsible for providing excellent customer service to guests, handling check-ins/check-outs, answering phone calls, and assisting with guest requests. Strong communication skills, attention to detail, and the ability to multitask are essential for success in this role.
Job Type: Full-time
Pay: $24.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work setting:
- In-person
Work Location: In person
Salary : $24