Demo

Front Desk Agent

AC Hotel
San Antonio, TX Full Time
POSTED ON 2/18/2025
AVAILABLE BEFORE 4/18/2025

FUNCTION:

Greets and assists with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction.

RESPONSIBILITIES:

  • Ensures complete guest satisfaction.
  • Check-in and check-out of the guest.
  • Complete guest registration process.
  • Must be familiar with computer systems for guest reservation information.
  • Must verify and imprint guest credit cards for authorization.
  • Must be well versed in cash handling and accurately balance house bank.
  • Assigns guests rooms based on preferences and availability.
  • Drives the Revenue Management process.
  • Handling guest concerns in a tactful manner and achieving resolution.
  • Answers questions in regards to the hotels facilities and services.
  • Answering telephones and booking reservations.
  • Answering Guest inquiries i.e. directions.
  • Recommending local area restaurants, points of interest, or needs for transportation.
  • Handling guest needs.
  • Maintaining cleanliness of front desk, lobby and back office.
  • Following up with Guest check-ins, complaints, and other requests.
  • Interacting with other departments and employees to ensure a good working relationship or for guest needs.
  • Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity.
  • Participates on the hotel Safety Committee.
  • Ensures that Quality Standards and Service are maintained for Property, Product, and People.
  • Must be able to work all shifts or varying schedules to support business needs.
  • Ensures Security for the hotels customers, employees, and property assets.
  • Supports established policies and procedures for Winston Hospitality and the hotels brand.
  • Responsible for performing other duties as assigned by management


Brand: AC Hotel
Address: 1112 Soledad, Suite 501 San Antonio, TX - 78205
Property Description: AC Hotel by Marriott
Property Number: 008

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Job openings at AC Hotel

AC Hotel
Hired Organization Address San Antonio, TX Full Time
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