What are the responsibilities and job description for the Customer Success Manager position at AC Lion?
Client Success Manager
NYC (Hybrid) or LA (Remote)
Our client is a prominent global provider of location intelligence and audience data, enabling brands and advertisers to develop data-driven, personalized, and highly impactful marketing campaigns. Utilizing advanced technology and a privacy-focused strategy, our client connects digital advertising with real-world consumer behavior. They are seeking a Client Success Manager to join their team.
Responsibilities :
- Guide new clients through the onboarding process, offering training on both self-service and managed-service platforms.
- Set up campaigns, audience segments, and measurement tools to ensure smooth activation.
- Deliver onboarding tasks on time while adhering to service level agreements (SLAs).
- Monitor campaign performance and client satisfaction through regular check-ins.
- Serve as the primary contact for client inquiries, troubleshooting issues, and escalating when needed.
- Offer strategic support to help clients optimize platform usage and achieve their objectives.
- Collaborate with Sales to identify opportunities for upselling and cross-selling.
- Conduct post-campaign reporting, gather feedback, and maintain long-term client relationships.
- Provide industry insights and education to establish trust and enhance partnerships.
- Work with internal teams, including Product, Legal, and Partnerships, to address client needs and drive solutions.
- Stay updated on platform developments to ensure clients benefit from the latest innovations.
- Support Sales in client meetings by offering technical expertise and operational insights.
- Track key performance metrics, customer satisfaction, and product usage to guide strategy.
- Utilize tools like Tableau, Jira, and CRM systems for reporting and process optimization.
- Continuously refine internal workflows to improve efficiency and service quality.
- Manage billing, contracts, and approvals in collaboration with finance and legal teams.
Qualifications :
