Marketing Specialist and Front Desk Receptionist

Check-inLocation: Bay Village and Norwalk OH

Job Type: Part-time (25-35 hours weekly)

Introduction: We are a busy and growing orthodontic practice seeking a highly motivated, personable, and organized individual to join our team as a Marketing and Front Desk Coordinator. This dual-role position offers a fantastic opportunity to help manage the front office while also being responsible for developing and executing marketing strategies to attract and retain patients. If you're a creative, customer-oriented individual with excellent communication and organizational skills, we want to hear from you!

Key Responsibilities:

Marketing Duties:

• Develop and execute marketing strategies to attract new patients, increase patient referrals, and strengthen our brand identity.
• Manage social media platforms (Facebook, Instagram, etc.), creating engaging content that resonates with our audience.
• Coordinate email marketing campaigns, including newsletters, promotions, and patient updates.
• Organize and oversee community outreach events, including school visits, health fairs, and local sponsorships.
• Maintain and update the practice's website, ensuring that all content is up-to-date and relevant.
• Collaborate with the team on marketing materials, including brochures, flyers, and advertisements.
• Analyze and report on the effectiveness of marketing campaigns, making adjustments as needed to improve results.

Front Desk Duties:

• Greet patients and visitors in a friendly, welcoming, and professional manner.
• Answer and direct phone calls, schedule patient appointments, and confirm appointments.
• Check-in patients, ensuring accurate and complete information is entered into the system.
• Assist with patient intake, including gathering insurance information and verifying coverage.
• Process patient payments, insurance claims, and billing inquiries.
• Maintain an organized and efficient front office, including managing patient records and ensuring confidentiality.
• Assist with inventory management, including ordering supplies and maintaining office appearance.
• Provide general administrative support, including filing, faxing, and other office tasks as needed.

Skills and Qualifications:

• Proven experience in a customer service or administrative role, ideally in a healthcare or orthodontic setting.
• Strong marketing experience, including social media management and content creation.
• Excellent communication skills, both verbal and written.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Friendly, approachable, and positive attitude.
• Ability to work independently as well as part of a team.
• High school diploma or equivalent is required; additional education in marketing, communications, or a related field is a plus.
• Previous experience in an orthodontic or dental office is preferred but not required.

Benefits:

• Competitive salary based on experience.
• 401K
• Paid time off and holidays.
• Fun, friendly, and supportive team environment.

How to Apply: Please submit your resume and a cover letter detailing why you're the perfect fit for this position. We look forward to learning more about you!

Job Type: Part-time

Pay: From $16.50 per hour

Expected hours: 25 – 35 per week

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Marketing: 1 year (Required)

Ability to Commute:

• Bay Village, OH 44140 (Required)

Ability to Relocate:

• Bay Village, OH 44140: Relocate before starting work (Required)

Work Location: In person

Salary : $17