What are the responsibilities and job description for the General Office and Dispatch position at Ac's Heating & Air?
Company Overview
Ac's Heating & Air is a family-owned and operated HVAC contractor based in Orlando, specializing in heating and air conditioning services. With over 35 years of combined experience, we pride ourselves on delivering quality repairs and professional installations at affordable prices, ensuring customer comfort and satisfaction.
Summary
As a Dispatcher at Ac's Heating & Air, you will play a vital role in coordinating service calls and managing technician schedules. This position is essential for ensuring efficient operations and maintaining our commitment to providing exceptional customer service in the HVAC industry.
Responsibilities
- Answer and direct incoming calls, providing excellent customer service. Provide answers for questions from client’s and technicians in a swift manner.
- Schedule appointments, service calls, and follow-ups efficiently and accurately.
- Communicate with technicians and other team members to ensure seamless service and delivery
- Process orders and schedules the delivery of materials and equipment
- Manage, check, and send emails with technicians and customers
- Oversee the routing of vehicles and communicate with technicians before and after each call to ensure the best scheduling for the day.
- Gets permits pulled in a timely manner in order to swiftly commence installs/ projects and schedules inspections.
- Assist in day to day tasks as needed to make sure company stays on track
- Assist with day to day office organization such as making lists for things running low in the office and keeping supplies stocks and organized.
- Maintain records of jobs, and assist with light administrative tasks such as filing, data entry, and preparing reports
Competentcies
- Honest, accountable, professional, determined, disciplined, and results oriented.
- A willingness to train and better yourself daily to not only help our company but also to be beneficial for oneself for attaining your personal, professional, and financial goals.
- Flexibility with hours, self-motivated, and enthusiastic with customers.
- Ability to multitask and have strong time management skills.
- Can adapt to quickly made changes.
- Customer service skills and ability to listen to customers problems/ pain points to find the best solution for them.
- Works well both independently and with team members.
- Have a very determined and results oriented attitude toward getting tasks finished.
Education
- Highschool Diploma or GED Required
- experience in computer software such as word, excel, powerpoint, google docs, and willing to learn other to complete tasks efficiently
If you're ready to join a dedicated team that values quality service and customer satisfaction, apply today to become a Dispatcher at Ac's Heating & Air!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Dental insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Dispatching: 1 year (Preferred)
- General Office: 1 year (Preferred)
Ability to Commute:
- Orlando, FL 32810 (Required)
Ability to Relocate:
- Orlando, FL 32810: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22
