IT Specialist / Technician

Job Title: IT Specialist / Technician
Job Type: Full-Time
Work Location: In-Person

About Us:

AC&T is a family-owned business with a highly diversified range of operations. We own and operate AC&T convenience stores, engage in fuel transportation, and provide residential and commercial propane/heating oil delivery services. Additionally, we lease trailers, mobile storage containers, and portable toilets, as well as develop and lease commercial real estate and self-storage proximate to the Hagerstown Maryland area.

Job Summary:

We are seeking a skilled and detail-oriented IT Specialist / Technician to join our team. Reporting to the IT Administrator or management, this experienced IT professional will provide technical support for hardware, software, and network-related issues. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a proactive approach to problem-solving. This position offers extensive opportunities to learn, work on a wide variety of projects, and grow into a department leadership role.

Qualifications:

• Proficiency in Windows-based operating systems (Windows 10/11), iOS, and Android.
• Knowledge of Office 365 products, Active Directory, Group Policy and related applications.
• Familiarity with Windows Server 2016, 2019 & 2022 and SQL Server.
• Experience with Scale Computing or VMware is a plus.
• Relevant certifications such as A , Security , or Network are preferred.
• Knowledge of LAN/WAN Networking concepts required.
• Knowledge of MS Excel Macros, VBA and MS SQL programming helpful.
• Experience with VoIP phone systems is beneficial.
• An accounting background is helpful but not required.
• Ability to quickly learn and adapt to multiple software applications.
• Strong understanding of internet security and data privacy principles.
• Ability to maintain confidentiality and handle sensitive company information.
• Effective verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Proficient with troubleshooting hardware/software issues.
• Creative problem-solving ability and a willingness to "think outside the box."

Key Responsibilities:

• Diagnose, troubleshoot, and repair end-user hardware, software, and network issues through phone, email, and in-person support.
• Analyze and document reported production outages/issues, assessing their severity and impact.
• Manage users and groups in Active Directory while adhering to information security protocols.
• Image, deploy, and configure workstations; facilitate new user setups, including orientation on software and equipment usage.
• Install, maintain, upgrade, and repair company hardware and software applications.
• Organize and schedule system upgrades and maintenance as required.
• Research and recommend modern technologies to improve business operations.
• Work both independently and as part of a team to resolve technical challenges.
• Participate in on-call support as needed.
• Perform additional duties as assigned by management.

Physical Demands:

· Requires minimum lifting ability of 30 pounds; may require heavy lifting of 50 pounds with assistance from other team members and/or equipment.

Benefits:

• 401(k) with employer matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Standard 8-hour shift

If you are a motivated IT professional with a passion for troubleshooting and a commitment to delivering excellent technical support, we encourage you to apply!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person