What are the responsibilities and job description for the Member Services Manager position at acac Fitness & Wellness Center?
Job Type Full-time Description
At acac , we believe in living your best and that means working your best too! In this exciting role, you will oversee the daily operations of our Member Services department.
Why join acac ? It's about our core values; People First, Community, Consistent Excellence, Continuous Improvement and most importantly Have Fun!
FLSA Classification : Nonexempt
Reports to : General Manager
Job Description
Summary / objective
Oversee the day-to-day running of the Member Services department. Responsible for hiring, training, and supervising staff, ordering supplies, resolving customer complaints, and ensuring a high level of customer service.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Create and foster a team culture which is centered on achieving goals with high level of customer service
- Responsible for ensuring the hiring and training of team members
- Develop an adequate staffing plan and team schedule
- Monitor team member productivity, provide constructive feedback and coaching
- Maintain the logo shop inventory
- Conduct periodic and annual team performance evaluations
- Keep team and members informed of events and activities and encourage participation
- Support and handle member issues; make decisions in consideration of the club’s policies and procedures
- Create and support special events to promote department and club
- Maintain regularly scheduled hours on department schedule
- Collaborate with department managers to troubleshoot club related issues and ensure an overall high level of success for the club
- Operate within budget guidelines for the purchasing supplies, operational costs, pricing outside vendors and contractors
- Collaborate with Member Service Directors at other acac sites to share best practices and implement universal protocols and policies
Requirements
Physical demands
Required competencies, education, and experience
Company Expectations
Affirmative Action / EEO statement
acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.
