What are the responsibilities and job description for the Member Services Team Member position at acac Fitness & Wellness Center?
Job Type Full-time, Part-time Description
FLSA Classification : Nonexempt
Reports to : Member Services Manager
Job Description
Summary / objective
Responsible for delivering consistent and accurate information to members and guests, while providing an engaging and positive service experience.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Greet all members and guests in a friendly and courteous manner
- Check every member and guest in accurately and quickly
- Manage member and guest enrollment in programs and events
- Answer incoming calls in a clear and friendly and expedient manner
- Provide information regarding acac programs and registration
- Maintain up to date knowledge of programs, classes and club operations, events, policies, etc.
- Maintain an orderly and highly functional work area
- Process POS transactions accurately and in an efficient manner
- Know and adhere to opening and closing procedures
- Collaborate with team members in the spirit of outstanding customer service, teamwork, and communication
Requirements
Physical demands
Required competencies, education, and experience
Company Expectations
Affirmative Action / EEO statement
acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.
