Job Type Full-time Description
FLSA Classification : Exempt
Reports to : General Manager & VP of Fitness
Job Description
Summary / objective
The Personal Training Director is responsible for leading all club personal training efforts, coaching and supervising Trainers to meet or exceed company standards and revenue goals through leading by example.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Client Acquisition & Retention - 40%
- Develop strong relationships with membership / sales and marketing teams
- Collaborate with membership / sales to disseminate new client leads to appropriate trainers in a timely manner
- Follow up with clients who possess unused training sessions prior to expiry
- Track and report on team’s closure rates on new client leads
- Support and handle member opportunities & issues quickly, professionally, and in accordance with company policies
Staff Development - 40%
Create and implement a process for the ongoing recruitment of a personal training teamDevelop a robust on-boarding and mentoring program for new trainersEstablish and implement sales training for the personal training teamConduct bi-monthly “Trainer Development Meetings” in personMonitor trainer’s productivity, provide constructive feedback and coaching in real-time or through one / one meetingsConduct periodic and annual performance evaluations of all personal trainersKeep team and members informed of events and activities and encourage participationProvide strong leadership to the team by communicating effectively and leading by example for all team members to seeCreate and foster a team culture, centered on achieving goals with high level of customer serviceTraining & Administration - 20%
Maintain ongoing physical presence on the fitness floorProgram and facilitate personal training for a primary roster not to exceed 12 hours per weekEstablish revenue goals with GM and VP of FitnessMeet or exceed departmental revenue goalsMonitor revenue production by team and trainer on a daily basisOperate within budget guidelines for purchasing supplies, operational costs, pricing outside vendors and contractorsWork alongside the Club General Manager and Group Ex Director to ensure cohesiveness in the clubAct as a leader and resource to not only the PT team but to all acac teams within the facility. This may also require assigned Manager on Duty (MOD) shifts within your administrative time.Process bi-monthly payroll and supply appropriate reports to required teamsRequirements
Required competencies, education, and experience
Bachelor’s Degree preferred in Exercise Science or Kinesiology; High School Diploma requiredThree years of personal training experienceMust possess and maintain a current NOCA-NCCA accredited organization certificationMust possess and maintain a current CPR certificationDemonstrate initiative to remain current on fitness industry skills and topicsIn-depth knowledge of fitness programming design and implementationPrior experience leading and managing in a fitness and sales environmentSuperior customer service skillsStrong leadership, interpersonal and communication skillsDemonstrate a friendly, enthusiastic and positive attitudeUtilize social media to promote personal training servicesAbility to communicate effectively verbally and in writingExcellent computer skillsPassion for fitnessPhysical demands
Must be able to stand, move, walk, and bend for the duration of a shiftMust have full range of motion in order to properly demonstrate exercises or use of machinesMust have the ability and willingness to work varied shifts including days, evenings, weekends, and holidaysCompany Expectations
Read, sign, and abide by the policies included in the Team Member HandbookPark in team member-designated areasClub cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep the club neat and cleanAssist with Service DayAssist with acac programs, special events, or activities outside your departmentPromptly return messagesExhibit a positive attitude at all timesDeliver five-star service to members and guests with friendliness, direct eye contact, and a pleasant demeanor at all timesAffirmative Action / EEO statement
acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.
