Case Manager **ALBANY

MISSION STATEMENT

Are you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.

POSITION OVERVIEW

The Case Manager provides supports the wellness and recovery goals of individuals with complex and/or chronic behavioral health and substance abuse issues and needs by implementing targeted interventions designed to provide timely, high-quality, and efficient care. Targeted Case Management services are tailored around goals aimed at providing services that encourage individuals to resolve problems that interfere with their attainment or maintenance of independence or self-sufficiency.

The Case manager must have knowledge of community resources and counseling/social work practices with high-risk populations. The Case Manager must have experience working with persons in crisis while attaining the ability to work independently with a strong sense of focus. Must be task-oriented, nonjudgmental and maintain boundary with individuals. The case manager must be able to work in a variety of settings with culturally diverse families while having the ability to be culturally sensitive and appropriate. Maintain a caseload and meet with patients on a weekly basis. The goal of the case manager is to help patients regain optimum health or improve functional capability, in the right setting. It involves assessments, comprehensive diagnostic and treatment planning evaluation to achieve wellness and recovery goals. Case managers are the cohort in accessing services via referral, linkage to needed services, and monitoring follow up on patient care in order to meet the individual’s needs.

KEY ESSENTIAL FUNCTIONS

• Provide targeted case management services to children, youth and adult consumers living with mental health illnesses and substance abuse disorders and their families/support systems through ensuring access to care, engagement in care coordination of care to obtain the full range of needed services.
• Gather enrollment consents, PSYCKES/RHIO consents, and complete screening, baseline-risk assessments, reassessments, plan of care, plan of care updates and notes in accordance with departmental policies.
• Demonstrate the ability to clearly articulate, verbally and in writing, the aims and goals of the department to potential patients, community members and staff.
• Participate in quality improvement activities, projects and reviews in collaboration clinical team members.
• Complete daily, weekly, monthly, or other periodic requests for narrative or quantitative data reports for program review.
• Prioritize the homeless population through identification of new sources of potential patients, onsite meetings with patients at their shelter and conduct outreach and engagement presentations.
• Meet regularly with supervisor and attend staff meetings and case conferences. Be prepared to discuss case management and operational issues impacting performance and program operations.
• Complete and submit daily activity log in accordance with departmental policies.
• Ensure patient is attending scheduled medical and social service visits through building relationships with patients and providers. Coordinate and schedule appointments with Social Worker and Medical/Mental Health providers. Routine calls should be made to internal and external providers before and after visits to follow up and provide necessary support to the patients.
• Maintain four contacts with each client or at a greater frequency as indicated by the risk stratification and plan of care.
• Access and respond per agency guidelines to client complaints of grievances
• Conduct outreach and engagement in accordance with policies via phone, electronic methods, and letter and or field work to client/collateral/provider to engage clients or strengthen connectivity.
• Help maintain health and wellness and prevent secondary disease complications through provision of health information, support plan of care, and coaching.
• Promote and expand linkage development in all areas related to patient care including social determinants (e.g. housing, employment) and monitor the effectiveness of linkages with other service providers via phone, face to face meetings of formal case conferences.
• Communicate effectively with Supervisor in identifying strengths, weakness and opportunities of program operations.
• Ensure community-follow up to engage the client in care; promote compliance with medical appointments and encourages client self-sufficiency and empowerment.
• Identify and attend training for professional development and attend departmental in-service meetings as required.

REQUIREMENTS

• High School Diploma or GED required.
• Associate Degree and Bachelor’s degree preferred.
• Minimum of six (6) years of experience in case management.

• Must obtain Mandated reporter (2 hours) training/certificate required.
  1. Website info: https://nysmandatedreporter.org/TrainingCourses.aspx
• Must complete Integrated Mental Health/Addictions Treatment Training (IMHATT) Certificate within three (3) months of hire date.
• Must complete Integrated Mental Health/Addictions Treatment Training (IMHATT) Certificate
• Must be trained in Trauma Informed Care and in Military and Veteran’s culture
• Must be team oriented and possess a positive attitude with a willingness to be flexible and helpful.
• Must be able to multi-task with strong organizational skills.
• Excellent interpersonal skills and able to communicate both verbally and in written form.
• Commitment to cultural diversity and sensitivity.
• Ability to maintain a professional demeanor under pressure and operate with keen sense of urgency and commitment to quality.

WHY JOIN US

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.