What are the responsibilities and job description for the Managed Services Tech II/III position at AcaciaIT?
Come and work for the best IT company in Tucson!
AcaciaIT is a managed services provider specializing in compliance.
AcaciaIT has been working with businesses in Tucson Arizona for over 30 years.
Position summary;
We are seeking an outgoing, confident Managed Services Tech II or Tech III to help support our managed services clientele.
Duties include;
- Network and Infrastructure troubleshooting
- Working with client hardware and software
- Onboarding new clients
- Working with clients on day-to-day issues.
- Documenting client information
- Supporting junior technicians with troubleshooting
Qualifications:
- Minimum 5 years of experience
- Knowledge of Dell Servers, Sonicwall Routers
- Familiar with Unifi and Ruckus wireless
- Knowledge of Microsoft Azure environments
- Experience with diagnostic tools and network monitoring
- Experience in VLAN's and VPN installation and troubleshooting
- Excellent problem-solving skills
- Certifications a plus
- Proven professional with excellent team collaboration, communication skills
All employees are required to;
-build a positive and responsive rapport with clientele.
-demonstrate predictable, reliable and timely attendance.
-follow written and verbal instructions
-work independently or as a part of a team.
-document all work and time
-and complete assigned tasks according to schedule.
Other Abilities:
-travel throughout city and nearby towns
-work in stressful situations
-work patiently with clientele and other technicians
Physical Demands:
This position requires a medium level of exertion, lifting moving 20 to 50 lbs of
We Provide;
- Great team environment
- Medical insurance
- 401(k)
- Gym Membership
- Paid training for certifications
- Paid Vacations
Job Type: Full-time
Pay: $48,000.00 - $60,000.00 per year
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Application Question(s):
- What current certifications do you hold?
- Why do you think you are qualified for this position?
Education:
- High school or equivalent (Required)
Experience:
- IT support: 5 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Tucson, AZ 85719: Relocate before starting work (Required)
Work Location: In person
Salary : $48,000 - $60,000