What are the responsibilities and job description for the IT Support Technician position at Academic Partnerships?
A company is looking for a Frontline IT Support Technician to provide technical assistance and support for users in a remote environment.Key ResponsibilitiesAct as the first point of contact for users experiencing hardware, software, and networking issuesProvide support for Windows and MacOS systems and conduct remote troubleshootingDocument and log issues, escalate unresolved problems, and collaborate with internal teams for improvementsRequired Qualifications1-2 years of experience in a hybrid Windows / Mac corporate environmentPrevious experience in a Service Desk or customer support roleProficiency in workstation support and remote support technologiesComprehensive understanding of computer systems and tech productsAbility to provide On-Call and after-hours services for critical incidents
