What are the responsibilities and job description for the Dispute Center Spec I position at Academy Bank, N.A.?
Summary
The Dispute Center Specialist I responds to inbound and outbound phone calls from clients regarding debit card and ATM transaction disputes. A successful Dispute Center Specialist I will focus on providing exceptional client experience while efficiently assisting clients with ATM and debit card questions or problem resolution. The Specialist I will be responsible for retrieving and efficiently handling voice messages from clients.
Responsibilities
- Properly authenticate the identity of a caller as the bank’s client in accordance with written department procedures before providing any information.
- Respond to inbound calls promptly and courteously, providing accurate and complete information to resolve the client’s questions.
- Provide transaction information to aid clients in remembering the transaction or determining that the transaction may need to be disputed.
- Provide dispute forms to clients via click to send and documented departmental procedures.
- Respond to Call volume (daily, weekly, and monthly) as determined by ATM & Debit Card Department Manager.
- Responsible for continual development of knowledge regarding the bank’s and card processor’s systems including, but not limited to, Navigator, Intranet, Payments One, Data Navigator, Secure Lock Case Manager.
- Protect all client and bank information confidentially and follow all company policies.
- Understand, communicate, and instill the Company’s mission, vision, and values (Pillars of Success).
- Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
- Working at the worksite during regular business hours and/or assigned hours.
- Other specified duties as assigned.
Compensation & Benefits
The Dispute Center Spec I position pays a minimum of $18.00 per hour.
Full‐time associates are eligible for our benefits package:
- Medical
- Dental
- Vision
- 401(k) plan
- Company paid life insurance
- Short and Long-term disability insurance
- Company paid vacation, paid leave and holidays
This position will remain open until a qualified applicant is hired.
Salary : $18
