What are the responsibilities and job description for the Mortgage Operations Manager position at Academy Bank?
Summary :
This position reports to the Director of Mortgage Operations. The Mortgage Operations Manager is responsible for Mortgage operations management oversight of the Mortgage Underwriting Closing and Post Closing support staff. This includes document analysis and review to Investor and Agency guidelines, document preparation and document delivery for sale to Investors. Lead, train, and supervise the Underwriting, Closing and Post Closing staff; design and administer system changes and updates and procedure changes, updates or implementations, while ensuring accurate and timely completion of workflows with the Teams being managed. Communicate with other department managers to promote efficient, compliant and accurate workflow.
Principal Accountabilities :
- Directly supervise Underwriting, Closing and Post Closing support staff.
- Assist with the overall direction, coordination, and evaluation of the business.
- Assist with carrying out supervisory responsibilities in accordance's with the Banks policies and applicable laws.
- Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and performance management of associates, and addressing complaints and resolving problems.
- Promote communication and ensure quality service is delivered throughout the Bank, as well as with external customers.
- Assist in development and maintaining workflows for all stages of the loan file inclusive of Underwriting, Closing and Post Closing.
- Maintain and demonstrate proficiency with loan software applications currently in operation. Work with system providers to utilize applications to the fullest capacity, streamlining process and procedures, ensuring accuracy and compliance. Analyze, prepare and train for periodic updates to system software and verify that enhancements are working correctly. Assist with system parameters and design to meet the needs of multiple departments.
- Supervise Underwriting, Closing and Post Closing to ensure all loans are being processed and underwritten in accordance with established regulations, Credit Policy, Retail Product Guide, Agency, FHA and VA Guidelines and all written procedures.
- Adhere to all State and Federal Banking
- Understands, embodies, communicates, and instills corporate initiatives and vision, including the six Pillars of Success.
- Maintains client information in complete.
- Completes other specified duties as assigned.
- Regular attendance required, working at the assigned worksite, or assigned remote location during regular business hours and / or assigned hours.
Compensation & Benefits
Full-time associates are eligible for our benefits package :
This position will remain open until a qualified applicant is hired.
Minimum Qualifications :
Physical Requirements :
The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances / exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and / or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required. Position requires occasional lifting and or the exerting of up to 10 pounds of force.
