2024-2025 Technology Support Specialist

Technology Support Specialist

Primary Purpose:

Perform on-site technical work to install and maintain computer equipment and software applications throughout the district. Serve as campus-based support in instructional technology and assist in creating an environment that is conducive to 21st century learners. Support professional development opportunities for teachers/staff pertaining to the effective use of digital resources and activities to enhance student achievement.

Qualifications: 

Education/Certification:

• Bachelor’s Degree required
• Clear and valid drivers license 

Special Knowledge/Skills:

• Strong customer service skills
• Ability to be approachable and encouraging to all staff members 
• Ability to utilize instructional strategies that connect the curriculum to the learner
• Demonstrated ability to work well with students, staff, and parents in a professional manner
• Ability to be flexible and adapt as needed within different learning environments
• Knowledge of computer workstation setup
• Knowledge of computer hardware and software applications
• Ability to install, maintain, and repair desktops, laptops, and local peripherals
• Ability to diagnose problems and perform repairs
• Broad knowledge of common public school software and programs used in the classroom 
• Knowledge of cybersecurity protocols and school safety & security procedures 
• Ability to work under pressure and meet deadlines

Experience:

• 10 years of teaching experience in variety of settings and grade levels

Major Responsibilities and Duties:

Technical Support

• Install, configure, and service desktop systems, laptop systems, document cameras, and projectors
• Install, configure, and service Operating System software
• Install, configure, and service the district's applications software
• Relocate computer hardware, peripherals, and equipment as needed
• Respond to work order requests in a timely manner and maintain accurate records of time and materials required to perform repairs and service
• Provide excellent customer service with follow-up/follow through communication 
• Perform quality assurance checks on inventory of campus technology equipment
• Assist in satisfying state/national technology initiatives (STAAR/EOC, TELPAS, MAP, etc.)
• Assist staff and users with logins, passwords, and username issues

Instructional Support

• Display professional integrity and confidentiality
• Provide support to the school technology assistants and teachers
• Develop and review instructional technology practices
• Assist with state/local online testing
• Effectively use and provide support for district-issued devices
• Facilitate or conduct technology-focused professional learning for campus staff
• Research use of upcoming new technologies in instructional settings
• Follow up with teachers and staff who have questions from professional development trainings
• Oversee assigned projects and/or program components to ensure compliance
• Promote a positive team effort within the department and district

Training

• Attend district staff development training, Instructional Technology training, District Technology meetings as well as outside local/state trainings/conferences
• Model instructional strategies for teachers on effective use of technology in the classroom

Inventory and Maintenance

• Perform quality assurance checks on inventory of campus technology equipment 
• Maintain accurate updated records of preventive maintenance for computers and peripherals such as laptops, document cameras, and projectors

Safety

• Operate tools and equipment according to prescribed safety procedures
• Follow established safety procedures and techniques to perform job duties, including lifting, climbing, and carrying
• Comply with incident management policies and procedures

Other

• Respond to after-hours emergencies as needed
• Perform all other tasks and duties as assigned
• Comply with policies established by federal and state law, State Board of Education, and local board policies
• Comply with all district and campus routines and regulations

Supervisory Responsibilities:

None

Equipment Used:

Hand tools and test instruments for electronic repairs and cable installations

Personal computers and peripherals, including projectors, document cameras, and printers

Working Conditions:

Mental/Physical Demands/Environmental 

Personal vehicle for daily in-district travel

Factors:

Frequent walking, climbing, stooping, bending, lifting, and kneeling

Prolonged use of computers

Occasional prolonged and irregular hours