What are the responsibilities and job description for the Director, Member Experience & Digital Engagement position at Academy of General Dentistry?
Details
Posted : 27-Feb-25
Location : Chicago, Illinois
Type : Full Time
Categories : Marketing
Salary Details :
Please send salary requirements. This position pays a salary commensurate with prior job experience. In addition to the salary, employees receive excellent benefits, including medical, dental, life and disability insurances, pension plan, FSA plan, PTO, holidays and a Hybrid office environment. The organization prohibits all forms of harassment in the workplace, specifically sexual harassment and harassment based on race, religion, color, age, gender, sexual orientation, national origin, ancestry, citizenship, disability, pregnancy, and marital or military status. EEO.
Required Education : 4 Year Degree
Additional Information :
Hybrid / Remote is allowed.
The Academy of General Dentistry (AGD) seeks a collaborative and strategic Director of Member Experience & Digital Engagement to lead efforts in delivering exceptional member interactions across all digital and physical touchpoints. This role emphasizes optimizing the member journey, enhancing satisfaction, and increasing engagement. The Director will work closely with the Marketing and Communications, Information Technology, Dental Education and Membership teams to ensure alignment and integration of all member experience initiatives. This role supervises staff involved with digital tools and collaborates extensively with staff managing member benefit providers to ensure partnerships deliver maximum value to AGD members. This role works closely across the organization and with a range of programs that are designed to serve and support AGD members.
Digital User Experience (UX) and Website Management
- Lead efforts to optimize AGD’s digital platforms, ensuring a seamless, engaging, and intuitive user experience.
- Oversee the team members working on digital tools to maintain accessible, relevant, and engaging content that aligns with member needs and organizational goals.
- Use data analytics and member feedback to guide website and digital enhancements, improving navigation, functionality, and overall interface design.
- Partner with the IT team to implement UX best practices, including responsive design, accessibility, accessibility (WCAG compliance), and mobile-first approaches.
- Conduct usability testing, A / B testing, and user research to inform design decisions and continuously refine the member experience.
- Develop and maintain member personas and journey maps to ensure digital experiences align with member expectations.
- Collaborate with the Director of Marketing and Communications to ensure digital experiences are integrated with broader marketing and communications strategies.
