Box Office Manager

The Academy of Music Theatre seeks applications for the position of Box Office Manager. The mission of the Academy is to enrich the Pioneer Valley’s quality of life through world-class performing arts and film presentations in a historic theater of national significance. We encourage the use of the historic stage for social, educational, and professional events and serve a broad and diverse audience through our programming and outreach efforts.

Salary range: $50,000-$55,000

Hours: Full-time 40 hrs

Responsibilities

The Box Office Manager is responsible for controlling all aspects of selling tickets for the Academy of Music Theatre, from initial contact with the Academy Executive Director for Academy presentations and productions, and with renters after a contract is signed through post-show office reports after a show has closed. The Box Office Manager works closely with the Executive Director, Theater Manager, box office attendants, Director of Finance, and renters of the Academy to make sure show webpages are built according to Academy and renter standards, tickets are accurately sold, customer and renter concerns are addressed in a courteous and professional manner, and internal reports are completed in a timely manner for reconciliation.

The Box Office Manager is responsible for the daily operation of computer software and online ticketing systems, answering phone calls and emails, observing proper box office policies and procedures, and following customer service best practices.  

This person must be able to respond to customer grievances and deal with any issues that arise at the ticket counter or via patron feedback. They must also be able to meet the needs of renters, including troubleshooting website or software problems as they arise.

Work activities include:

• Undertaking the daily sales of tickets, managing held seats, arranging pre-sales, etc. and entering data as required
• Working directly with the ticketing agency to create new seating charts and fulfill other special requests as needed
• Providing periodic reports and customer lists to Academy renters
• Providing ticket reports for the Executive Director and Finance Committee
• Maintaining the box office cash drawer; reconciling end-of-shift revenue, preparing deposits, and maintaining records; and maintaining proper change for the cash drawer
• Managing and responding to patron complaints regarding any box office-related issues
• Undertaking any other responsibilities relating to ticketing services, as self-identified or requested

Qualifications

The Academy values a commitment to learning and growth above all. Even if you don’t meet every qualification, we encourage you to apply. Ideal qualifications include:

• 1 year of relevant experience working in a box office (or similar customer service) environment 
• Basic knowledge of box office protocols and procedures
• Excellent customer and client service skills
• Working knowledge of online ticket sales platforms and credit card procedures
• Strong math and data skills

Other Skills:

• Cash handling experience
• Strong computer and internet literacy
• Proofreading and editing
• Attention to detail
• Time management

The successful applicant must be available to work during the Academy’s standard box office hours, Tuesday through Friday from 2:30-6:00pm, as well as taking on most event shifts (generally nights and weekends) in the box office.

This is a full-year, salaried position with a regular weekly schedule and variable event schedule that averages 40-hours/week across the year.

Please submit a résumé outlining relevant experience to Theater Manager, mslabaugh@aomtheatre.com 247 Main St., Northampton, MA 01060. Applications will be accepted on a rolling basis through April 23, 2025.