Asset Protection Associate / Customer Advocate

At Academy Sports Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors. The Asset Protection Team Member is responsible for the safety and security of our Team Members, customers, and product. Through this important work, the Asset Protection Team Member impacts customer service, profitability, and Academy’s Purpose.

Education

• High school diploma or GED required
• Associates or Bachelor’s in Criminal Justice preferred

Work Experiences

• Minimum of 3 months of work experience in large format retail environment required, accountable for the safety and security of people and/or company assets
• CPR and First Responder certification is a plus
• Loss Prevention or Criminal Justice background is a plus

Skills

• Demonstrated track record for engaging with customers in a polite and professional way
• Intuitive and timely recognition of merchandise availability in various areas of the store to direct customers as needed
• Ability to assist customers with EAS activations in a non-accusatory manner
• Exhibit calm presence when dealing with overall store safety or emergency response procedures
• Strong situational awareness and observation skills

Responsibilities

• Complete required Loss & Asset Prevention training program upon assignment to position and is fully trained on all aspects of Academy’s shoplifting procedures
• Promptly engages customers upon entry and exit, and guide them to relevant departments for services and products or calling for Team Member assistance for carry-outs
• Maintain constant presence at entrance or front of store monitoring incoming and outgoing customer traffic, as a deterrent to theft
• Perform customer and team member exit inspections per the policy
• Tag returns merchandise upon entry and direct customers to customer service
• Identifies and communicates all suspicious activity to Manager-on-Duty to prevent potential theft using various tools and technology such as handheld radio
• Checks in and records all relevant information on Vendor and Corporate visitors in official Store Visitor’s Log
• Professionally reacts to customers at the doors should the alarm system start; obtains and documents key information for suspected thefts (merchandise, vehicle description, plate numbers, etc.)
• Responds with composure and partners with Manager during escalated situations including shoplifting, customer complaints, medical attention, emergency services (EMT-911-Police), parking lot incidents, weather, Code Adam, robberies, fires, EAS activities, etc.
• Accurately monitors and reports stolen, damaged, destroyed merchandise, theft, loss prevention and safety issues to management in a timely manner in the appropriate Store Log
• Adhere to company work hours, policies, procedures and rules governing professional staff behavior

Physical Requirements & Attendance

• Ability to work flexible schedule including nights, weekends and holidays based on business needs.
• Requires walking, standing, and is able to move and/or lift at least 30lbs
• Acceptable level of hearing, talking and vision to perform job duties

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $14