Team Lead (Department Manager)

Education:

• High school diploma or general education degree (GED) preferred.

Work Experiences:

• At least two years of relevant work experience required.
• In-direct support of people and processes to drive operational excellence and expected sales targets.
• Must meet federal and state requirements for selling and processing firearms transactions.

Skills:

• Excellent customer service orientation; an effective problem solver and communicator with customers and team members.
• Read, interpret and follow documents such as safety rules, operating and maintenance instructions, plan-o-grams and procedure manuals.
• Prepare routine reports and correspondence.
• Apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• Working knowledge of inventory software, order processing systems, Microsoft Office products such as Word and Excel.

Responsibilities:

• Acts as lead and provides guidance when needed receiving team members to ensure that exceptional customer service is the priority of every interaction and for execution of operational tasks.
• Assists manager with daily planning of operational tasks assigned to the store.
• Oversees special or ongoing process improvement projects and initiatives.
• Executes plan to ensure team members are compliant with established policies and procedures, and applicable laws.
• Assists with departmental zoning by providing support, guidance and overseeing the recovery process.
• Actively participates in floor walks with Store Manager, Store Director, District Manager and Regional Vice President.
• Process firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks.
• Required to complete Firearms Sales Certification Training.
• Required to learn and follow company policies, procedures and safety rules.
• Adhere to company work hours, policies, procedures and rules governing professional staff behavior.
• Duties may change and team members may be required to perform other duties or tasks as assigned

Other Requirements (Excluding Lead Cashier):

• Must meet federal and state requirements for selling and processing firearms transactions.
• Must meet requirements to qualify to obtain/maintain FOID card (Illinois only).
• Required to complete Firearms Sales Certification Training.

Physical Requirements & Attendance

• Acceptable level of hearing and vision to perform job duties
• Adhere to company work hours, policies, procedures and rules governing professional staff behavior
• Constantly stand, walk, reach, handle, use repetitive motions (hand/wrist/fingers), feel and lift up to 20 pounds.
• Frequently stoop, crouch, use fingers, grasp, push, pull, talk, hear and lift up to 21 to 40 pounds.
• Occasionally required to sit, climb, balance and lift 41 to 60 pounds.

Full time

Equal Employment Opportunity

Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.