Admissions Assistant

ESSENTIAL FUNCTIONS:

• Greet and search new patients and those transporting patients upon arrival.

• Responsible for clerical duties such as managing paperwork, handling data entry, engaging with
insurance companies over claims, and answering phones.

• Complete the paperwork necessary to admit the patient to the assigned program and explain forms
prior to patient signing, notify the clinical lead of the patient’s arrival, and escort the patient and
documentation to the appropriate location within the facility.

• Efficient and accurate completion of the admission process of patients and the timely distribution of
the paperwork necessary to notify staff of the arrival/transfer of each patient.

• Ensure all required patient information is received and processed and necessary appointments are
made with the proper behavioral or medical health personnel.

• Demonstrate a positive, empathetic, and professional attitude toward customers always.

• When a patient’s needs are not met, acknowledge and work to resolve complaints. Recognize that
patient safety is a top priority.

• Demonstrate a sense of urgency related to the importance of patient safety and provide excellent
customer service.

• Ensure the well-being of patients and provide a positive, supportive, and structured environment.

• Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute
intervals, as noted in special precautions, or in accordance with individualized supervision guidelines as
needed.

• Document timely, accurate, and appropriate clinical information in patients’ medical records and
inpatient registration or other technology systems.

• Assist in providing a safe, secure, clean and, comfortable environment for patients, significant others
and, staff.

• Interact routinely with patients, observe behaviors, and communicate significant observations to
admissions staff.

• May obtain patient's vital signs, height, and weight as assigned and document in the patient record.

• Engage patients in activities and interactions designed to encourage the achievement of the treatment
goals.

• Assist incoming patients/family members with contraband searches, and itemizing belongings and
valuables when needed.

• Complete and maintain required documentation.

• Assist with follow-up and paperwork as required on incidents and events that may take place in the
facility.

• May provide transportation for the patient, or coordinate transportation with an appropriate staff
member.

• Recognize that patient safety is a top priority.

• Data Entry