What are the responsibilities and job description for the Assistant General Manager position at Acadia National Park?
Job Title: Assistant General Manager
Position Overview:
We are seeking a dynamic Assistant General Manager (AGM) to join our leadership team at ExplorUS - Acadia National Park. The AGM will play a pivotal role in maintaining and elevating operational standards, managing payroll processes, ensuring safety and cleanliness, and overseeing various projects. This position supports both retail and food & beverage operations, ensuring a seamless, high-quality experience for customers and staff alike.
We are seeking a dynamic Assistant General Manager (AGM) to join our leadership team at ExplorUS - Acadia National Park. The AGM will play a pivotal role in maintaining and elevating operational standards, managing payroll processes, ensuring safety and cleanliness, and overseeing various projects. This position supports both retail and food & beverage operations, ensuring a seamless, high-quality experience for customers and staff alike.
Key Responsibilities:
Operational Excellence:
- Oversee daily operations in retail and food & beverage areas to ensure adherence to company standards and procedures.
- Monitor and enforce compliance with operational policies, including inventory management, merchandising, and quality service.
- Implement and oversee SOPs to enhance efficiency and consistency across all departments.
- Ability to implement regular audits to gage compliance of standards and procedures and create plans to keep standards as regular practice. Working with department heads to ensure compliance.
Payroll and Administrative Management:
- Manage employee schedules and payroll processes, ensuring accuracy and timeliness.
- Analyze labor costs and productivity to optimize workforce allocation.
- Collaborate with HR to address payroll-related concerns and ensure compliance with labor laws.
- Coach and train colleagues on areas that need improvement.
Safety and Cleanliness:
- Champion a culture of safety by enforcing company standards and workplace safety protocols.
- Conduct regular safety audits and cleanliness inspections across all departments.
- Train staff on safety best practices and emergency response procedures.
Project Management:
- Lead and coordinate special projects, including health code initiatives, marketing campaigns, and operational improvements.
- Work closely with cross-department teams to ensure project timelines and goals are met.
- Monitor progress and provide detailed reports to the General Manager.
Leadership and Team Development:
- Support the General Manager in training, and mentoring staff.
- Foster a positive and collaborative work environment that aligns with company values.
- Act as a role model for excellent customer service and professionalism.
Customer Experience:
- Ensure an exceptional guest experience by maintaining high standards of service and product quality.
- Address customer concerns promptly and effectively, turning challenges into opportunities for improvement. Develop plans for staff and leaders based on observational experiences.
Qualifications:
- Bachelor’s degree in Business Administration, Hospitality, or a related field (preferred).
- 5 years of leadership experience in retail, food & beverage, or a similar multi-faceted industry.
- Strong knowledge of payroll systems and labor management.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Exceptional organizational, problem-solving, and communication skills.
- Proficiency in safety protocols and knowledge of regulatory requirements.
What We Offer:
- Competitive salary
- Opportunities for growth and professional development.
- A dynamic, team-oriented environment.
Join us in creating an exceptional experience for our customers and team. If you’re a motivated leader with a passion for operational excellence, we’d love to hear from you!
