What are the responsibilities and job description for the Server position at Acadia National Park?
Job Title: Server
Reports To: Restaurant Manager
Location: Jordan Pond House
Overview:
Jordan Pond House is looking for an experienced and dedicated Server to join our front-of-house team for the 2025 season. This position requires a minimum of five years of serving experience and a strong commitment to delivering exceptional service in a fast-paced, high-volume environment. Our ideal candidate will be comfortable working both independently and as part of a team, always prioritizing guest satisfaction and adhering to high service standards.
Key Responsibilities:
Guest Service Excellence: Provide attentive, friendly, and professional service to guests, ensuring that their dining experience is memorable and exceeds expectations.
Opening & Closing Duties: Complete all opening and closing tasks thoroughly and accurately, ensuring the front-of-house area is ready for service each day and cleaned up properly at the end of each shift.
Team Collaboration: Work closely with fellow servers, kitchen staff, and management to ensure efficient and seamless service. Closers will work together to close the front-of-house and leave as a group.
Problem Solving: Quickly resolve any guest complaints or issues, ensuring guest satisfaction by offering solutions and addressing concerns promptly.
Service Standards: Adhere to Forbes-level service standards, ensuring that every guest receives high-quality, professional service.
Cleanliness: Maintain a clean and organized section throughout the shift, ensuring tables are cleared and prepared for the next set of guests without waiting until the end of the service.
Support Roles: Be willing to take on support roles when necessary, including helping with tasks outside of typical serving duties.
Full Hands In/Out: Always follow the "full hands in, full hands out" protocol, ensuring efficiency and safety when moving between the dining room and kitchen.
No Phones Policy: Stay fully engaged with guests and the team by refraining from using phones during work hours.
Reports To: Restaurant Manager
Location: Jordan Pond House
Overview:
Jordan Pond House is looking for an experienced and dedicated Server to join our front-of-house team for the 2025 season. This position requires a minimum of five years of serving experience and a strong commitment to delivering exceptional service in a fast-paced, high-volume environment. Our ideal candidate will be comfortable working both independently and as part of a team, always prioritizing guest satisfaction and adhering to high service standards.
Key Responsibilities:
Guest Service Excellence: Provide attentive, friendly, and professional service to guests, ensuring that their dining experience is memorable and exceeds expectations.
Opening & Closing Duties: Complete all opening and closing tasks thoroughly and accurately, ensuring the front-of-house area is ready for service each day and cleaned up properly at the end of each shift.
Team Collaboration: Work closely with fellow servers, kitchen staff, and management to ensure efficient and seamless service. Closers will work together to close the front-of-house and leave as a group.
Problem Solving: Quickly resolve any guest complaints or issues, ensuring guest satisfaction by offering solutions and addressing concerns promptly.
Service Standards: Adhere to Forbes-level service standards, ensuring that every guest receives high-quality, professional service.
Cleanliness: Maintain a clean and organized section throughout the shift, ensuring tables are cleared and prepared for the next set of guests without waiting until the end of the service.
Support Roles: Be willing to take on support roles when necessary, including helping with tasks outside of typical serving duties.
Full Hands In/Out: Always follow the "full hands in, full hands out" protocol, ensuring efficiency and safety when moving between the dining room and kitchen.
No Phones Policy: Stay fully engaged with guests and the team by refraining from using phones during work hours.
Qualifications:
Minimum of 5 years of serving experience, preferably in a high-volume or fine dining environment.
Previous experience in Forbes-standard service is a plus.
Ability to stay focused on guest needs throughout the entire shift, with a positive and professional demeanor.
Ability to problem-solve and handle difficult situations with unsatisfied guests, using effective communication and service recovery techniques.
Must be comfortable working outdoors and delivering exceptional service in a beautiful, scenic environment.
A strong attendance record and reliability are essential for this role.
Ability to work efficiently in a fast-paced, high-pressure environment while maintaining attention to detail.
References from previous employers that speak to your ability to fulfill contract work and meet high service expectations.
Minimum of 5 years of serving experience, preferably in a high-volume or fine dining environment.
Previous experience in Forbes-standard service is a plus.
Ability to stay focused on guest needs throughout the entire shift, with a positive and professional demeanor.
Ability to problem-solve and handle difficult situations with unsatisfied guests, using effective communication and service recovery techniques.
Must be comfortable working outdoors and delivering exceptional service in a beautiful, scenic environment.
A strong attendance record and reliability are essential for this role.
Ability to work efficiently in a fast-paced, high-pressure environment while maintaining attention to detail.
References from previous employers that speak to your ability to fulfill contract work and meet high service expectations.
Why You’ll Love Working at Jordan Pond House:
- Competitive Pay & Tips: Servers at Jordan Pond House earn excellent tips, with the potential to make significantly more during the peak season.
- Iconic Location: Work in one of Maine's most historic and scenic locations, nestled within Acadia National Park.
- Team Environment: Be part of a hardworking, supportive team that strives for excellence in every aspect of service.
- Outdoor Dining: Experience working outdoors, with stunning views that make every shift unique.
- Seasonal Opportunity: Enjoy the beauty of Maine’s seasons while working in a high-energy, professional setting.
- Growth Potential: Opportunities for advancement in the restaurant industry, with a focus on internal promotions.
- Local Flexibility: Ideal for students, part-time workers, or anyone looking to build a rewarding experience in a well-known location.
- Employee Shuttle: Limiting drive time and parking hassles, park at any of our housing locations and ride in to work.
