SAP Service Operations Analyst

Acara Solutions is seeking a detail-oriented and proactive SAP Service Operations Analyst to join our client on a 2-year contract assignment located in Fremont CA. Candidate will support and optimize service-related transactional processes within SAP and Microsoft Dynamics (FSM).

Pay rate $52/hr.

Hybrid work schedule - 1 day a week in office

Key Responsibilities:

• Monitor, investigate, and resolve issues related to SAP service orders and notifications.
• Analyze and validate data consistency between SAP and Microsoft Dynamics FSM.
• Process SAP customer master data change requests, including updates to Plant, Sales Organization, Functional Location, etc.
• Navigate and maintain SAP installed base and equipment records to ensure accuracy and completeness.
• Interact with internal users to understand business needs, troubleshoot system issues, and guide them within defined service processes.
• Export and merge SAP data with other sources to identify trends and generate actionable business insights.
• Establish and support best practices for service data integrity and reduce transactional errors.
• Assist in documenting and updating service processes, procedures, and training materials.
• Participate in training initiatives to understand evolving project requirements and system dependencies.
• Respond promptly to end-user support requests and ensure consistent customer service delivery.

equired Skills / Qualifications:

• 3 years minimum experience working with SAP service modules (FSM, CS, PM, or SD) in a transactional support or analyst role

Preferred Skills / Qualifications:

• Prior experience supporting customer service or field service operations.
• Working knowledge of Microsoft Dynamics FSM
• Ability to use Excel, Power BI, or similar tools for data visualization and analysis.
• Understanding of service process optimization, documentation, and training delivery.