What are the responsibilities and job description for the Support Help Desk Technician position at Acara Solutions?
Acara Solutions is seeking a Support Help Desk Technician in Buffalo, NY! Type : Direct HireSchedule : Monday-Friday, 100% onsite between 8AM to 5PMSalary : $60,500-70,000K, with flexibility on experience Essential Duties and ResponsibilitiesTechnical Support & Device Management Provide technical assistance to all associates, including executives, ensuring seamless use of business computers and , install, service, and repair business computers and , maintain, update, deploy, and remove device management policies using Microsoft Intune and & IT Procurement Serve as a liaison with third-party vendors to ensure system and network & Troubleshooting Diagnose and resolve complex hardware and application & Compliance Deploy approved software updates, verifying licensing requirements and & Knowledge Sharing Maintain and update knowledge base Required Skills / Qualifications : Associate's degree or an equivalent combination of education and relevant experience preferred.10 years of experience in Helpdesk operations or Call Center Support for Windows-based , including Microsoft Intune, Autopilot, Windows 10, Microsoft Office Suite, ticketing software, antivirus solutions, Adobe Acrobat, and , including Azure Active Directory Services, Exchange, SharePoint, OneDrive, and , DNS, and LAN / WAN (SDLC)Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Salary : $60,500 - $70,000
