Thrift Store Keyholder

REPORTS TO: Store Manager

General Description
As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing organizational merchandise standards and execution. You will train and develop associates to execute sales building programs.

DUTIES AND RESPONSIBILITIES:

• Assists Store Manager in all aspects as needed and as directed by Manager and/or the corporate office.
• Maintains a fair and equitable working environment for all other employees, by setting a good example of work ethic.
• Assists Manager in completion of store operational requirements by scheduling and assigning employees, following up on work results.
• Focuses on sales goals and helps communicate sales goals to the team.
• Maintains store staff by orienting, and training employees.
• Identify current and future customer needs by establishing rapport with actual and potential customers
• Ensures availability of merchandise at a volume sufficient to meet sales needs.
• Ensure inventory is well organized, properly priced, and well presented to the customer.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Assists Manager in completion of administrative requirements by coordinating, and enforcing all corporate policies, operational, and personnel policies and procedures.
• Embodies our Core Values: Integrity & Honesty, Respect, Collaboration, Flexibility, Initiative.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Employees are given expectations and held accountable for those expectations.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• At least one year of supervisory experience is required.

COMPETENCIES:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

SALES FLOOR EXPECTATIONS

Customer Service

• Lead by Example, Train, and Hold Employees Accountable for the organizational standards of customer service:
• Every customer is greeted as they enter the store
• Every customer is offered assistance when encountered on the sales floor
• Every customer is thanked for making a purchase
• Check-out lines are constantly monitored. When three or more people are waiting to check out, a second employee assists the cashier by removing hangers and bagging and engages those waiting to check out in conservation to make the waiting time pass by quickly.
• All customer concerns are handled quickly and professionally.

Merchandise Presentation

• All merchandise is stocked by the end of the day.
• All departments are fully recovered by the end of the day.
• The store is neat, orderly, and easy to shop at all times. Think: Grand Opening Ready
• All merchandise is stocked neatly and, in the order required by the store manager.
• All merchandise is stocked safely. All safety issues are fixed quickly.
• Merchandise is checked for quality and pricing before being stocked.
• Shelves are clean- free of dust, dirt, and residue.

Staff Development

• Staff is fully trained customer service requirements.
• Staff is fully trained on merchandise stocking procedures.
• Staff is fully trained on register procedures.
• Staff is held accountable. Praise is given for meeting or exceeding expectations and coaching is given when expectations aren’t met.

The American Council of the Blind uses a drug test and a background check as part of the hiring process.

Job Type: Full-time

Pay: $11.00 - $12.00 per hour

Expected hours: 35 – 38 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 10 hour shift
• 8 hour shift

Work Location: In person

Salary : $11 - $12