Regional Manager - Affordable Housing

ACC Management Group, Inc. is seeking an experienced Regional Manager to oversee a portfolio of affordable housing properties in central Wisconsin, including Wautoma, Wild Rose, Wisconsin Rapids, Berlin, Iola, Westfield, Stevens Point, Plover, and Waupaca. This role requires strong leadership skills and expertise in affordable housing programs such as Section 8, LIHTC (Section 42), and RD. A solid business acumen and excellent customer service skills are essential, as this position involves direct interaction with clients and owner groups.

The Regional Manager may work from home a few days a week or, if preferred, from a property office. Weekly travel to properties within the assigned portfolio is required.

This position offers a competitive salary, bonus opportunities, a company car package, a home office setup, and a comprehensive benefits package, including medical, dental, vision, STD/LTD/Life insurance, 401(k), paid time off, and opportunities for professional growth.

• This is NOT a remote position. Due to the travel requirements, candidates must reside within the listed areas to be considered.

Essential Duties

Leadership:

• Provide leadership and mentoring to the communities and on-site staff, promoting the values and brand of the company.
• Create and maintain a professional environment, leading by example.
• Provide hands on training and communicate the daily workflow and procedures of the company while exploring ideas and ways that work best for each staff personnel.
• Promote a positive and uplifting working relationship and environment that encircles the company culture and business ethics.
• Encourage new ideas, autonomy, and to think outside of the box to challenge individual growth and career driven goals.
• Establish metric driven expectations for on-site personnel and monitor progress on a regular basis.
• Hold on-site managers accountable for the performance and overall operations of the property.
• Coach on-site managers on how to develop and effectively supervise their staff personnel.
• Develop and evaluate performance enhancement plans for management, leasing, and maintenance.
• Collaborate with Human Resources and management team on recruitment and staffing needs.
• Interview and proactively take part in the hiring process to build an effective and successful team.
• Generate and oversee the onboarding and training plan for all new hires and current employees for continued learning.
• Enforce strong resident relations while continuing to enact company and community policies.
• Participate in the development and implementation of company policies and procedures and ensure compliance through portfolio.

Finance:

• Identify opportunities to increase revenue and to maximize net operating income.
• Collaborate and create with management the annual budget allowances for the following year using past metrics and spend to identify needs and areas of improvement.
• Monitor budget variances and evaluate the need for change.
• Monitor and be aware of purchase orders and invoices above the on-site managers approval threshold.

Maintenance & General Operations:

• Review and understand all agreements established and ensure all properties are adhering and in accordance with such agreements.
• Analyze needs for capital improvements and availability of funds on hand.
• Review bids and scope of work environment for improvements. Approve or deny appropriately. Establish and maintain expectations of general and preventative maintenance and review progress routinely.
• Work with management to ensure service contracts are current and in place as needed.
• Evaluate properties for curb appeal and overall look of the property for improvements or upgrades as needed.
• Ensure properties comply to all required health and safety regulations, including not limited to OSHA, local municipality and fire codes/etc.
• Maintain a current working knowledge and adhere to the Fair Housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Customer Relations:

• Coach and lead on-site managers and staff personnel on how to provide positive residence experiences and exceptional customer service.
• Work with on-site managers to resolve complex resident concerns and complaints.
• Maintain relationships with all vendors, suppliers, and professional servicing the company and/or property.

Marketing:

• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementations across the assigned properties.

Office:

• Complete all assigned reports and/or projects to the Regional Director and management by the required deadline.

Knowledge, Skill & Ability Requirements

• High School diploma or equivalent required. Bachelor's in business administration or equivalent is preferred. Minimum of 5 years of supervisory experience in the property management field required. Managing multiple portfolios is a plus.
• Project based section 8 and section 42 experience required.
• Knowledge and understanding of current and most accurate fair housing laws.
• Must be able to travel to multiple properties and locations throughout the company and region.
• Experience in preparing annual budgets and analyzing variance reports is required.
• Must be able to physically inspect the properties.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Experience with Onesite software is a plus.
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and longer days as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exceptional problem solving and communication skills.
• Marketing knowledge and techniques in the industry.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.
• Ability to lift and carry up to 25 pounds unassisted and as needed.

Supervisory Responsibility

This position is required to supervise multiple properties with staff personnel at each location.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines, filing cabinets/etc.

Physical Demands

The physical demands described are those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to physically stand, walk, bend, climb, and use full hand range of motion and finger dexterity to touch and feel. Must be able to reach with hands and arms and lift up to 25 pounds unassisted and as needed.

Travel

Travel is expected on a routine and frequent basis to assigned and designated property locations. Must also be able to travel to all Corporate and Regional meetings.

ACC Management Group is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.